Avast free antivirus install FAILED

Avast Free Antivirus / Premium Security
1

I had avast free installed since many years. A few day ago (3) i notice the version of the program were very old. I try to update by the GUI of avast. But it failed. I look on the net and it said: try to uninstall, download the last installer version. I did so. And the [re]install failed. I try the offline installer, it work, but when i try to update the virus definition (event the program itself) (by the setting > update) it give an unknow error. :frowning: Very fast in about 1 sec (or less) at the “first” step (it said step 1/2 in the gui) I also intalled virus definition with the offline .exe (and it work) But doing this manually everyday :frowning:

I try many time to uninstall and install, everytime the online install failed. I even try with the uninstaller tool provide by avast (avast clear)
(and i try too, repair form Windons app management: uninstall wich luanch Avast setup and i chose repair), repair do nothing.

finally i come back, reinstall again, with the ofline intaller. But still can’t update the virus definition (and can’t log in too: give an error)

The version is the last one 17.5.2303 (build 17.5.3585.203)
On Windows 10 Home Version 1703

Also, i got another error when Windows pop a notification: virus definition is not up to date. I click on it, and it try to launch something (some process of avast i guess) and a i got a “violation of permission issue”. i provide a screenshot. (sorry in french)

(the traduction: Windows is unable to acces the peripheral, the access path, or the specific file. Maybe you don’t have the permission to acces that element.)

Thank you for any help…

2

Perform a clean installation of the latest avast version.

3

i try that many time, like i said in the first post.

It failed.

4

Did you remove everything from avast manually ?
add/remove through control panel and running avastclear is not enough to remove everything.

5

Yep, the first time:in programFile i delete the avast folder, same for programData.

6

Did you also removed the registry entries ?

What is the error about the update(s) in the log file ?

7

after i uninstall, i run ccleaner. (i saved a reg backup)

and the file at C:\ProgramData\AVAST Software\Persistent Data\Avast\Logs\Update.log
seem to have the same errors of the install.log (provide in the original post)
but in doubt, i link this one too!

essentially these 3 lines, repeating …


[2017-08-30 17:36:19.667] [error  ] [dldwrap    ] [ 6628: 8176] HttpGet: download failed with error 0x00002bc6!
[2017-08-30 17:36:19.671] [error  ] [dldwrap    ] [ 6628: 8176] HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://x6055396.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 9
[2017-08-30 17:36:19.674] [info   ] [servers    ] [ 6628: 8176] ChooseServer: selected server 'Download s7284151 AVAST9 Server' with current url 'http://s7284151.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
8

It looks like the download is failing, might be DNS or ISP related. Can you try changing your DNS to something like Google DNS and try again?

9

If you need help take a look here:
https://www.howtogeek.com/164981/how-to-switch-to-opendns-or-google-dns-to-speed-up-web-browsing/

10

Yup, the “famous” DNS problem.
Change it to the one from Google and everything should work.

11

I changed the DNS, and it WORK!

Thank!