1

I went to do a scan and when asked for the passwrd I forgot it and can do nothing. I tried downloading and hoped it would override the old one but did not. went to control panel and tried to delete the program and would not let me without a password. i can do nothing without it. Is her a way to recover the password or just start fresh? Windows 8.1 and firefox. :cry:
PEACE!

2
  1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
  2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
  3. Reinstall Avast with the downloaded installer from point 1.
  4. Reboot.
3

Another simple solution is to write down your passwords.
I keep a loose leaf notebook for my two laptops. In that notebook
I keep passwords, browser and system information.
Even in this day of computers a pencil and paper are still powerful tools.

4

Provide your little back book doesn’t get lost or stolen, it works. :slight_smile:

5

Thx Asyn and paranoid where do you hide the paper? (you have to with that name)…oh you forgot. I do have that paper…but was busy when I did it with many things that HAD to be done and yes it did not make the paper…my fault and I do not trust password software to store my passwords. Many thanks this is a gr8 product and forum…I have been using the FREE version for 4-5 years now and am pleased - the paid version must be kick a55!
PEACE!

6

You’re welcome.