hi, sure this has been covered before, i simply cant get firefox to work since installing avast, i keep reading that you can disable something in the webshield, but my free version doesn’t allow me access to this component, can anyone assist?
thanks
dave
- Which Avast…? (Free/Pro/IS/Premier)
- Which version…?
- OS…? (32/64 Bit…? - which SP/Build…?)
- Other security related software installed…?
- Which AV(s) did you use before Avast…?
Hi davecullen6,
As Async wrote we would need more information to try to reproduce the issue, how avast prevents firefox to run - no process or no window ?
Can you provide us also procmon log which would capture firefox process start.
- Download procmon from : https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
- Start procmon
- Start firefox and induce the issue
- Save procmon logs ( menu File → Save… → Check all events ! and Native process monitor logs PML )
- upload log as zip file to avast ftp
Thank you for help !