avast free blocking hotmail and more

Avast Free Antivirus / Premium Security
1

Hi, wondering if anyone can help. I downloaded avast free 6.0.1125 last week. But straight afterwards I could not access my hotmail account - I just get a totally blank screen. There are also parts of the youtube site that are no longer visible. I also can’t do any searches on my drives.
What could be going on? Before this my computer was fine. I am using XP and IE8.

Hoping someone can help.

D

2
  1. Online or offline…?
  2. Which SP…??
3

Blank when online
I think it’s XP service pack 2

4

Please check.

5

Sorry, where do I find that info?

6

Service pack really has nothing to do with the issue and can be dealt with later. But it can be found in the system propertied (XP, Control Panel, System), see image.

@ declant
What AV did you have installed before avast 6.0.1125 ?

Normally when you logon to Hotmail, it starts out on an HTTPS (secure) page for your logon and then validates that logon and redirects you to an HTTP page to read your email, is this correct ?
If so are you able to get to the first part, e.g. the HTTPS logon page ?

Sometimes this flip flop between HTTP and HTTPS can cause issues if your firewall has any privacy function as there would be a movement through the web shield local proxy.
What is your firewall ?

7

Run msinfo32.exe

8

All I get is the https page but that is completely blank and gives me no option to move any further, but says the page is done down the bottom.
Where do I check my firewall settings?

I was running McAfee and deleted it but I may not have got all of it before I put avast on.

9

My OS is XP home, service pack 3

10

http://service.mcafee.com/FAQDocument.aspx?id=TS100507

11

Thanks Asyn
I just tried to use remove the program from my drive and it says the McAfee doesn’t exist anymore, so hopefully this shouldn’t be the problem.

12
  1. You’re welcome…!
  2. Good you did run it anyway, now we can be sure about that. :wink:
  3. Browser…??
13

IE 8

14

Ok, that’s the point where I’m out of this thread.
I don’t use IE at all.
Sorry.

15

Right, ok. Thanks for your help.
If anyone else can help - that would be great.
D

16

You’re welcome…!
I’m sure you’ll get some replies from IE users soon.
Good luck,
asyn

17

You didn’t answer the firewall question as that is also a crucial link in the chain ?

18

  1. Download and install CCleaner.
    *Then clean your system and registry.

  2. Download avast! uninstall utility.

  3. Download a new fresh installer and install avast!.

19

I believe DavidR’s question needs to be answered first.
Uninstall utility is not needed unless there is a problem with removing avast.

20

1a. What firewall (FW) do you use? If you are using the XP FW, which is a 1-way worthless FW, you should eventually think about getting a stronger 2-way FW once we fix your machine.

1b. If you are using another FW, please let us know what it is now, what you used in the past, if you trialed a FW in the past and how you removed/uninstalled it.

  1. Also please check to see if anything in your FW if anything pertaining to Avast is being blocked. To do this:

Does it allow avastSvc.exe internet access?

  • If it does, delete the entry for it and reconnect to the Internet. This should force the firewall to ask permission again.

Thank you.