Avast Free Blocking sites

system · 2017-05-03T23:13:39.000Z

I have users that using unmanaged machines for external access. After an update, the page no longer loads unless they stop the web shield. Is there a way I can look at logs to see what is causing the issue?

Eddy · 2017-05-03T23:15:31.000Z

Let them perform a clean installation with the latest avast version (2294)

system · 2017-05-03T23:19:38.000Z

I can reproduce it and I installed avast free today. I enable debug logs but I don’t see any logs being generated either.

Eddy · 2017-05-03T23:33:38.000Z

What OS/SP ?
What exact version of avast ?
Is there any other security (related) software installed ? (or was there)
What exactly do you mean with “unmanaged” ?

system · 2017-05-03T23:46:16.000Z

What OS/SP ? Win 10
What exact version of avast ? 17.4.2294
Is there any other security (related) software installed ? (or was there) none besides avast
What exactly do you mean with “unmanaged” ?non company owned machines.

Eddie, is there a location where I can look at avast logs to tell me why avast blocking the site? I enabled debug logging but don’t see any log directories

HonzaZ · 2017-05-04T13:26:58.000Z

What is the URL that is not loading? Is there any popup (eg. “Infection blocked”)?

Pondus · 2017-05-04T13:29:48.000Z

HonzaZ post:6:

What is the URL that is not loading? Is there any popup (eg. “Infection blocked”)?

https://access.corp.saint-lukes.org/vpn/index.html

system · 2017-05-04T13:37:43.000Z

Hi Honzaz,

The page will sit on the white screen and continue to spin. When you stop the browser(press x), you can see that it has populated some of the site.

This is the URL https://access.corp.saint-lukes.org/

This is with the IE browser

Thanks,
Jack

HonzaZ · 2017-05-04T13:42:55.000Z

Hm… without a detection popup, this is not something we at viruslab can fix

HonzaZ · 2017-05-04T14:03:50.000Z

Btw I can view the login page with Firefox, Egde, even with IE. I am on Win 10 too.
Or are you talking not about the login screen, but about what happens after you (try to) log in?

Eddy · 2017-05-04T14:05:31.000Z

Win 10 (creators update), avast 2294.
No problem opening the site with Opera 44.0.2510.1218 (PGO) when webshield is disabled.
When enabled no site at all is loading.

system · 2017-05-04T15:43:29.000Z

Just the viewing the login screen in general. If I stop the web shield, the page is visible and loads.

Is there a log or something that I can view to see why?

I only see the issue in IE and the users as well. Most including myself are on win 10 and version 17.4.2294 (build 17.4.3482.0)

DavidR · 2017-05-04T15:56:22.000Z

C:\ProgramData\AVAST Software\Avast\report\WebShield.txt

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