richard244 - I’m personally assuming that you’ve made the effort to verify that your email accounts are setup properly as prescribed by the email accounts you have in your Outlook 2010 email client program, right?
Secondly I"m going to assume that you’ve also “Tested the account” settings, that is in Outlook 2010 by going to: File > Account Settings > Selected an account > Clicked on “Change” > “Test Account Settings” to see if the account passes.
Thirdly I’m assuming that perhaps you’ve tried a “repair” of each account to make doubly sure (in Outlook 2010: File > Account Settings > Select an account > Repair). And to go the extra measure even tried deleting and re-entered an account and tested the account once re-entered.
All that said I’m going over all the above for the sake of the doubters as I’m personally presuming there is probably nothing wrong with your account settings, but I provide all this up front in order to convince any other posters that you’ve actually got your accounts setup properly. So sorry for all the detail, but we want to get all of this out of the way so that we can get down to my suggestion (which won’t sit well with some on this board undoubtedly).
Now with all that out of the way so there can be no doubt that we likely have an issue with the new Avast version (that is absent anyone on this board giving us any reason to conclude otherwise which we resolutely welcome at any time).
richard244 - All I can say to you is that I am using Avast 2014.9.0.2021 (last version of 2014) and I regularly use MS Outlook 2010 and all emails get scanned just fine without any problem which of course is one of many aspects that Avast is expected to do for the user.
With that in mind there will be “volunteer helper” posters that will call my post “BS” or “wrong” or “misguided” or whatever else they can think of to demean my post but let me suggest to you this line of thought below based on deductive reasoning to reach a rational conclusion.
Based on the premise that unless Avast “volunteers” can provide a definitive answer to your problem you have richard244 with the current version of Avast then the following situation based on what you’ve posted would have to be undeniably true:
1) You’ve said based on what you’ve read: “the only effective resolution I’ve read about online is to disable the email shield”.
2) OK, based on this premise obviously a disabled email shield provides you with absolutely zero protection (something we can all agree on of course)
So we should be able to reach the conclusion that this is of no help at all to you.
So with these two numbered points above established as fact (let me be clear, if either point 1 or point 2 are wrong then those who hold that opinion please post how and why, we welcome this) then the logical conclusion that if one version of Avast can at least provide email protection based on the fact that emails do get scanned as opposed to another Avast version where emails do NOT get scanned thus provides zero email protection then based on deductive logic we should ALL be able to agree that the version that minimally does provide protection is the more logical choice to take based on deductive reasoning.
Now that I’ve established that an older version that actually does provide critical protection is the common sense path to take versus applying a more current version that veritably does not provide this same critical protection based on simple logical deduction, well I’m still NOT going to be surprised if we end up with posters expressing the opinion that undeniable logic as stated above still equals “BS” or perhaps any of the other demeaning narratives I posted before.
The fact remains if no one can provide and answer regarding the scanning of emails for this version under question and the only answer is to NOT scan emails then I challenge anyone to suggest that it’s not better to at least have the ability to scan emails using an older version of Avast. I know that I’m going to hear that there are other aspects of the newer version that provide the user with better security. Really? You can say this when emails arriving that are not scanned can be arguably the most likely way a user may get his computer compromised happens to be the case?
Now it’s up to any who want to still make the claim I am posting “BS” advise how for whatever reason this advise is bad. Obviously you can do this by providing an answer for richard244 in regards to the version he is using now as it applies to scanning incoming emails. And of course let me suggest to those who are tempted to demean my conclusions that if you cannot address the issue as it applies to the current version of Avast being used by richard244 then it would behoove you to please remain silent. All you have to do to shutdown my verbose post here is to provide an answer for richard244 regarding the question posted.
Unfortunately, I have to go through all of this richard244 because of the very defensive nature of a few of the “volunteers” on this board (as you might have noticed) and the apparent fact that some have difficulty contemplating simple logic as to the respective approach they take toward posters requesting help to their problem and since it’s been a few hours now and so far no answers have been provided to you I thought it reasonable to offer an alternative path for the present time at least until this issue has been resolved by someone for you in regards to the Avast version you’re now using. I will add that at the certain objection of some on this board I feel reasonably safe using the version of Avast I have. Now of course if you feel at risk doing so it’s up to you to decide which is the safer way to go all I’m trying to do is offer a way to stay with Avast (which I recommend for now) during the interim until your issue is ultimately addressed.
