I don’t know why Avast free works differently on my two Win 7 64 computers (one Home, one Pro). On my wife’s computer Avast keeps running a Performance Issues scan during a Smart Scan. Mine doesn’t do this.
At first I starting getting a message at the end of Smart Scan. It shows under the Smart Scan circle which now has a red exclamation point in the center (screenshot attached:
“smartscan.scanBrowserData.scanning”
That message would disappear on its own in a few seconds, and I missed the first few times it came up.
Then in trying to get rid of Performance scan, I tried different options in Settings. That’s when the bigger problem started. I didn’t write down what I did…I guess I should have as now every time I run a Smart Scan (which is most mornings), the computer blows up with the dreaded BSOD.
Windows’ error screen says the issues is from:
aswhdske.sys
And that it’s causing error:
0x0000007E
I Googled aswhdske.sys and discovered it’s an Avast file and tons of hits came up with people having problems with it. It seems all the hits I found were years old and the ones I read weren’t related in that I didn’t find any posts where the problem was it crashing the computer.
I didn’t have this issue before the last Avast update; no new updates since. I updated both computers on the same day so I assume her version is the same as mine:
Wow, thanks. Where’s the Easy Button at? LOL. I clicked where you suggested and rebooted. I ran only one Smart Scan but no errors, no exclamation point, and the system didn’t crash. Seriously, thanks a lot!
…
I hope this isn’t against protocol (to piggy back my own thread), but now the Sensitive Data scan is back. Any ideas of how to get rid of it? I don’t have it on this computer, and the Smart Scan options are set the same on both, and there’s no switch for Sensitive Data as seen in the screenshot.
.
Hi TwoRails
to be able to say if it is already fixed issue or a new one we would like to ask you for system memory dump.
The default location of the dump file is %SystemRoot%\memory.dmp i.e C:\Windows\memory.dmp if C: is the system drive. Windows can also capture small memory dumps which occupy less space. These dumps are created at %SystemRoot%Minidump.dmp (C:\Window\Minidump.dump if C: is the system drive).
Hi kwig. I’d love to but Windows isn’t letting me. It gives me the error:
“File not found or no read permission.”
as seen in the attached screenshot.
I tried first with the minidump files and figured the problem might be related to the red lock on the folder on the left panel. So I tried the memory.dmp file: same results.
Figuring it might be due to the computer being Win 7 64 Home, I tried the same thing on my Win 7 64 Pro system but got the same results.
Hi kwig. OK, I found a way to zip the files (details below for others with the same problem).
My next problem is I went to your link, ftp://ftp.avast.com/incoming, dragged the zipped folder to it, and all that happened is the file opens in my Windows Explorer. I didn’t find a logon or a specific area to drag to.
So how do I get it into your link?
…
For others who may get the error “File not found or no read permission” when trying to zip in Windows, try this:
Right Click on the offending file/folder and select Copy. Then Paste it/them somewhere else, like your documents folder, or like I did, to a folder I created on the Desktop with the requested name, and then zip that.