Hi,
I’m relaying this question on behalf of my 80-year-old mother who is self-isolating so can’t have anyone go to her to help and who isn’t very tech savvy.
She has Avast free installed. She says that she "allowed it to remove ‘blocks’ " and it’s now asking for £36 payment.
I don’t use Avast and can’t find anythng helpful frm Google.
Does anyone recognise what may have happened here?
She says:-
“It said that some programmes (or something) were slowing my computer and like a fool I told them to go ahead. Then afterwards thet told me how much it cost, and asked how I would pay, Paypal or something.I closed the panel and I suppose they will chase me if they don’t get the money. I’m willing to pay but don’t know how. I wish you or Lesley were here to see, but that won’t happen during lockdown.”
Is this legit? Would Avast really do this without telling the account owner beforehand that there’s a large payment, or has she possibly misunderstood? It’s pretty outrageous of Avast if they did do this and only revealed afterwards that there’s a bill.
She doesn’t have paypal, does not do anything online that involves paying, and, to be blunt, Avast is well out of order if they’re even charging for something without warning in advance that there would be a price.
Can anyone throw any light on this please?