AVAST! free for MAC - PROBLEM - am I protected or NOT

Avast Mac Security
1

I thought I would try Avast! … so downloaded - Free for MAC some time ago

The problem I have with Avast! is …
When I login to Avast!, my account says … “You are protected”
When I open Avast! on my MAC it has a message … “You are not protected” Everything up-to-date … Cannot detect state of one or more shields.

I open Shields and the … Mail Shield and Web Shield are greyed out …
and the Mail Shield and Web Shield icons have a circle with a line through.

2

There is definitely something wrong as the avast! GUI on the mac says. Look into the system log (e.g. using the Console application), there will be more info what’s going on.

3

Opened as you say the Console Application and clicked on System log.

But I am not sure what I need to be looking for ?

So here’s is a copy of part of the list …

Sep 23 16:31:41 kings-imac com.avast.proxy[1361]: Starting daemon.
Sep 23 16:31:41 kings-imac com.avast.proxy[1361]: CERT_TOOL: unknown/obsolete global option
Sep 23 16:31:41 kings-imac com.avast.proxy[1361]: Error opening certificate file: /Library/Application Support/Avast/config/certs/cacert.pem: No such file or directory
Sep 23 16:31:41 kings-imac com.avast.proxy[1361]: Fatal error. Exiting.
Sep 23 16:31:41 kings-imac com.apple.launchd[1] (com.avast.proxy[1361]): Exited with exit code: 1
Sep 23 16:31:41 kings-imac com.apple.launchd[1] (com.avast.proxy): Throttling respawn: Will start in 10 seconds
Sep 23 16:31:51 kings-imac com.avast.proxy[1362]: Starting daemon.
Sep 23 16:31:51 kings-imac com.avast.proxy[1362]: CERT_TOOL: unknown/obsolete global option
Sep 23 16:31:51 kings-imac com.avast.proxy[1362]: Error opening certificate file: /Library/Application Support/Avast/config/certs/cacert.pem: No such file or directory
Sep 23 16:31:51 kings-imac com.avast.proxy[1362]: Fatal error. Exiting.
Sep 23 16:31:51 kings-imac com.apple.launchd[1] (com.avast.proxy[1362]): Exited with exit code: 1
Sep 23 16:31:51 kings-imac com.apple.launchd[1] (com.avast.proxy): Throttling respawn: Will start in 10 seconds
Sep 23 16:32:00 kings-imac /Applications/ APPLICATIONS PURCHASED/Microsoft Office 2004/Microsoft Entourage[1046]: MDS Error: unable to create user DBs in /var/folders/4t/4tOR0yPvEl4leVmdL5Xblk+++TI/-Caches-//mds
Sep 23 16:32:01: — last message repeated 2 times —

4

That’s exactly the part of the log file we are looking for.

For some reason, there are some files required for the Web/mail shield
missing in your avast installation. The simplest solution is to re-install avast.

5

OK, thanks for that .
However I have now got a problem of not receiving mail from one of my accounts.
I receive some emails, but not from one, which is located at GoDaddy
message is
Error -17895 - Connection to the server failed or was dropped - Could not retrieve mail

6

again, what is in the system log?

7

GoDaddy are saying its not there problem, saying its because I have avast, and because I have my Mail shield on.

Sep 24 17:08:48: — last message repeated 2 times —
Sep 24 17:08:54 kings-imac /Applications/Microsoft Office 2004/Microsoft Entourage[2086]: MDS Error: unable to create user DBs in /var/folders/4t/4tOR0yPvEl4leVmdL5Xblk+++TI/-Caches-//mds

8

Is there some info from the avast mail shield in the system log (search for ‘avast’)?
Do you use IMAP or POP3?

9

will this help ?
This is the reply for GoDaddy.

Thank you for contacting Online Support.
I understand that you are writing in about email settings.
Please note that if the settings below do not work for your device then please consult with your Internet Service Provider or client providers technical support as this will be a local issue.
If you would like to use a third party email client you need the names of your incoming and outgoing servers. Web-Based Email contains this information.

  1. Log in to Web-Based Email at email.secureserver.net.
  2. From the Help menu, select Email Info Center.
  3. Make a note of your incoming and outgoing server information.
  4. Continue with the procedures outlined below to set up your email client.
    NOTE: To use IMAP email, you must have an email plan that supports IMAP.
    Incoming Server Settings
    Port
    IMAP without SSL - 143
    IMAP with SSL - 993
    POP without SSL - 110
    For POP with SSL - 995
    Outgoing Server Settings
    Port
    Without SSL - One of the following: 25, 80, 3535, 587
    With SSL - 465
    NOTE: Our outgoing email servers require password authentication
    If this did not answer your question or is not what you are referring to, please reply and clearly state your question. We will be happy to further assist you.

    Now the email program I am using is Entourage 11.4.0

Sep 25 23:26:03 kings-imac com.avast.proxy[884]: Defective POP3 response!

10

That’s the problem. There must be another com.avast.proxy message right after (under) this
one, that would help us a lot. Can you please post here both lines?

11

Sep 26 11:16:22: — last message repeated 3 times —
Sep 26 11:22:52 kings-imac com.avast.proxy[826]: Defective POP3 response!
Sep 26 11:22:52 kings-imac com.avast.proxy[826]: warning: auth_error: authorization failed (authorization failed wrong password)
Sep 26 11:23:43 kings-imac com.apple.launchd[1] (com.avast.update): Throttling respawn: Will start in 1202 seconds
Sep 26 11:29:32 kings-imac com.avast.proxy[826]: direct connection: 127.0.0.1:12080

12

GoDaddy.com POP3 server is definitely broken as it does not conform to
the POP3 protocol specification (RFC 1939). When I try to log in with
a invalid user/password (which is what you are doing), I get:

+OK <23655.1411710937@pop.secureserver.net>
user xxx
+OK 
pass yyy
xxx not found in the auth database
warning: auth_error: authorization failed (no such object)
-ERR authorization failed  Check your server settings.

The response lines “xxx not found in the auth database” and
“warning: auth_error: authorization failed (no such object)”
are a POP3 protocol violation, they can not apear in the server
response.

For you this means two things:

[ol]- Check your account credentials, you are trying to connect with a wrong username/password to the server.

  • Contact GoDaddy an demand them to fix their POP3 server to be standards compliant.[/ol]