Nicely put, are you sure you’re not a politician/ 
Yes, I got the same impression. It was very frustrating when I had to tell the technician that I cannot download Internet Explorer 7 or higher, due to having only a 32 bit PC, and that without that I can’t download the link they sent to me of McAfee free. I had to repeat that several times and when it finally sunk in he just said, without the download you are out of luck.
What started the problem I am having now with my Avast is, after I followed their instructions and removed Avast from my PC and all that, and after I discovered that I cannot download IE 7 or higher, I immediately went to Avast to download and reinstall it. When I did this, THIS is when the problems began, and from corresponding with you and the others helping me here, I have to remove all the left over stuff from my original installation that was lerft behind when I uninstalled it–and this is what you are trying to help me with. Is this correct?
Yep that’s it, remove all residue and start again
Okay, great thanks.
Can we go back to where you were asking me to download the Farbar Recovery Tool?
Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
[*]Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
[*]Select additions at the bottom
[*]Press Scan button.
https://dl.dropboxusercontent.com/u/73555776/frst.JPG
[*]It will produce a log called FRST.txt in the same directory the tool is run from.
[*]Please attach both logs generated.
Thanks! Here are the results of the Farbar Scan:
This is the first of the two pages that came up:
There may now be some delay time zone differences - it is almost 11:40 PM and essexboy is likely to be in bed now - he should be back online again tomorrow.
Hi DavidR,
Thanks ever so much for letting me know. I’ll check back tomorrow.
Have a good rest of the day.
First you must install SP3
https://www.microsoft.com/en-us/download/details.aspx?id=24
OK this fix must be run from safe mode with networking
Do you know how to get there ?
Reboot the computer and repeatedly press F8
Then on the menu that appears select safe mode with networking
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
CreateRestorePoint: HKLM\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [6109776 2015-08-18] (AVAST Software) AppInit_DLLs: c:\progra~1\searchprotect\searchprotect\bin\spvc32loader.dll => c:\progra~1\searchprotect\searchprotect\bin\spvc32loader.dll File not found Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\run_startmenu.cmd [2014-12-04] () ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\AVAST Software\Avast\ashShell.dll [2015-08-18] (AVAST Software) HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURLs,Tabs: "hxxp://rocket-find.com/?f=2&a=rckt_suma_14_30_ff&cd=2XzuyEtN2Y1L1QzutDtDtCtCtDzytCtDyC0EyByE0DyCyB0CtN0D0Tzu0SzytAzztN1L2XzutAtFtDtFtBtFtDtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StB0FyEtD0DtDtCyBtGtAtD0AtDtGyByC0AzztGtA0D0FzztGtBtDyDyD0ByC0EyDyByCyDyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2SzyyEyB0AyCzytC0AtGtCtD0BtAtGyE0D0EtCtGzz0DtCzytGtByByByE0Fzz0C0EtCtDtByE2Q&cr=825692496&ir=" <======= ATTENTION SearchScopes: HKU\S-1-5-21-2280073321-2908612203-3525120294-1003 -> {c25e19ed-ee43-4b29-bbae-109bd4dccb4d} URL = hxxp://rocket-find.com/results.php?f=4&q={searchTerms}&a=rckt_suma_14_30_ff&cd=2XzuyEtN2Y1L1QzutDtDtCtCtDzytCtDyC0EyByE0DyCyB0CtN0D0Tzu0SzytAzztN1L2XzutAtFtDtFtBtFtDtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StB0FyEtD0DtDtCyBtGtAtD0AtDtGyByC0AzztGtA0D0FzztGtBtDyDyD0ByC0EyDyByCyDyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2SzyyEyB0AyCzytC0AtGtCtD0BtAtGyE0D0EtCtGzz0DtCzytGtByByByE0Fzz0C0EtCtDtByE2Q&cr=825692496&ir= Toolbar: HKU\.DEFAULT -> No Name - {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File Toolbar: HKU\.DEFAULT -> No Name - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File Toolbar: HKU\.DEFAULT -> No Name - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - No File Toolbar: HKU\.DEFAULT -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File Toolbar: HKU\S-1-5-21-2280073321-2908612203-3525120294-1003 -> No Name - {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File Toolbar: HKU\S-1-5-21-2280073321-2908612203-3525120294-1003 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File FF HKLM\...\Firefox\Extensions: [wrc@avast.com] - C:\Program Files\AVAST Software\Avast\WebRep\FF CHR HKLM\...\Chrome\Extension: [bpegkgagfojjbcpkihigfmkojdmmimdf] - CHR HKLM\...\Chrome\Extension: [ehgldbbpchgpcfagfpfjgoomddhccfgh] - CHR HKLM\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2015-08-18] CHR HKLM\...\Chrome\Extension: [jbolfgndggfhhpbnkgnpjkfhinclbigj] - R2 avast! Antivirus; C:\Program Files\AVAST Software\Avast\AvastSvc.exe [146600 2015-08-18] (AVAST Software) R2 aswHwid; C:\WINDOWS\system32\drivers\aswHwid.sys [24016 2015-08-18] (AVAST Software) R2 aswMonFlt; C:\WINDOWS\system32\drivers\aswMonFlt.sys [76000 2015-08-18] (AVAST Software) R1 aswRdr; C:\WINDOWS\system32\drivers\aswRdr.sys [55200 2015-08-18] (AVAST Software) R5 aswRvrt; C:\WINDOWS\system32\Drivers\aswRvrt.sys [49776 2015-08-18] (AVAST Software) R1 aswSnx; C:\WINDOWS\system32\drivers\aswSnx.sys [788784 2015-08-18] (AVAST Software) R1 aswSP; C:\WINDOWS\system32\drivers\aswSP.sys [433264 2015-08-18] (AVAST Software) R3 aswStmXP; C:\WINDOWS\system32\drivers\aswStmXP.sys [161472 2015-08-18] (AVAST Software) S3 aswTdi; C:\WINDOWS\system32\drivers\aswTdi.sys [57888 2015-08-18] (AVAST Software) R5 aswVmm; C:\WINDOWS\system32\Drivers\aswVmm.sys [208664 2015-08-18] (AVAST Software) 2015-08-18 16:55 - 2015-08-18 16:55 - 00001689 _____ C:\Documents and Settings\All Users\Desktop\Avast Free Antivirus.lnk 2015-08-18 16:55 - 2015-08-18 16:55 - 00000000 ____D C:\Documents and Settings\Owner\Application Data\AVAST Software 2015-08-18 16:55 - 2015-08-18 16:55 - 00000000 ____D C:\Documents and Settings\All Users\Start Menu\Programs\AVAST Software 2015-08-18 16:54 - 2015-08-19 16:54 - 00000314 ____H C:\WINDOWS\Tasks\avast! Emergency Update.job 2015-08-18 16:50 - 2015-08-18 16:50 - 00788784 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswSnx.sys 2015-08-18 16:50 - 2015-08-18 16:50 - 00433264 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswSP.sys 2015-08-18 16:50 - 2015-08-18 16:50 - 00313472 _____ (AVAST Software) C:\WINDOWS\system32\aswBoot.exe 2015-08-18 16:50 - 2015-08-18 16:50 - 00208664 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswVmm.sys 2015-08-18 16:50 - 2015-08-18 16:50 - 00161472 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswStmXP.sys 2015-08-18 16:50 - 2015-08-18 16:50 - 00076000 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswMonFlt.sys 2015-08-18 16:50 - 2015-08-18 16:50 - 00057888 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswTdi.sys 2015-08-18 16:50 - 2015-08-18 16:50 - 00055200 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswRdr.sys 2015-08-18 16:50 - 2015-08-18 16:50 - 00049776 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswRvrt.sys 2015-08-18 16:50 - 2015-08-18 16:50 - 00043112 _____ (AVAST Software) C:\WINDOWS\avastSS.scr 2015-08-18 16:50 - 2015-08-18 16:50 - 00024016 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswHwid.sys 2015-08-18 16:44 - 2015-08-18 16:44 - 00000000 ____D C:\Program Files\AVAST Software 2015-08-18 10:26 - 2015-08-18 10:26 - 05961160 _____ (AVAST Software) C:\Documents and Settings\Owner\Desktop\avastclear.exe Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: Reg Delete "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F Reg: Reg Add "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F RemoveProxy: CMD: netsh advfirewall reset CMD: netsh advfirewall set allprofiles state ON CMD: ipconfig /flushdns CMD: netsh winsock reset catalog CMD: netsh int ip reset c:\resetlog.txt CMD: ipconfig /release CMD: ipconfig /renew CMD: netsh int ipv4 reset CMD: netsh int ipv6 reset EmptyTemp: CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel
[]Run the uninstall tool and accept the reboot to safe mode
[]Once complete reboot your system
[*]Reinstall Avast
Thanks ever so much for these instructions, and for looking over the stuff I sent you.
I am really nervous about doing all of this but will try. Always I am afraid of messing up the computer beyond my control. I hope I can do all of this, lol.
I’ll let you know the outcome. And again, thanks ever so much for all your help!
Steve
You do need SP3 though as your system is full of security holes at the moment
Okay, thanks. I am trying to download it as I type, but have run into a snag.
When I click on the link you posted, to take me to Microsoft to download SP3, I am taken to the page(attachment) that tells me I need IE 5 or higher. I have IE 6, but since Microsoft no longer does updates for 6, I cannot use IE to download the SP3.
This is the other page that came up. I clicked on the option that says “recommended” which took me to the page I just sent moments ago. I didn’t know what to do out of fear of doing the wrong thing.
OK give me half an hour and I should have it on my dropbox for you… So hold off 'till then 
Or you can click the radio button that says proceed with this download
Okay, I’ll try the radio button. When I clicked on “Proceed with download” it took me to this page(attachment) and the top option is about IE 8, the bottom is a tool that checks my PC for infections and such. I didn’t want to proceed beyond this point w/o checking with you first.
On the right should be a no thanks button press that
Ok.
One thing…I am using XP, 32 bit, and IE will not allow me to download 7 or higher because of this. Is this going to be a problem?
Have you managed to download it ? As dropbox has blocked me from uploading it
It is downloading as we speak. Still has 11 minutes to go. Can you look up at my previous message to you moments ago?