I have been trying to download and install avast free onto my mothers computer for a few weeks now and every time I try I get the same issue. It just says “there was an error while completing the setup process” Here is part of the setup log.
18.06.2011 17:00:39 package: IsFullOkay: vps_win32-4ef.vpx - not okay (doesn’t exist)
18.06.2011 17:00:39 package: IsFullOkay: vps_win32-4ef.vpx - not okay (doesn’t exist)
18.06.2011 17:00:39 package: SetFullAsMarked: Package vps_win32 set to 1
18.06.2011 17:00:39 package: IsFullOkay: jrog-a7.vpx - not okay (doesn’t exist)
18.06.2011 17:00:39 package: IsFullOkay: jrog-a7.vpx - not okay (doesn’t exist)
18.06.2011 17:00:39 package: SetFullAsMarked: Package jrog set to 1
18.06.2011 17:00:39 package: IsFullOkay: jrog2-225.vpx - not okay (doesn’t exist)
18.06.2011 17:00:39 package: IsFullOkay: jrog2-225.vpx - not okay (doesn’t exist)
18.06.2011 17:00:39 package: SetFullAsMarked: Package jrog2 set to 1
18.06.2011 17:00:39 package: FilterOutExistingFiles: 324 & 0 = 324
18.06.2011 17:00:41 general: progress thread start
18.06.2011 17:00:44 internet: SYNCER: Agent=Syncer/5.00 (ais-1125;p)
18.06.2011 17:00:44 package: LoadProductVpu: C:\DOCUME~1\DEBRAW~1\LOCALS~1\Temp_av_sfx.tm~a02028\prod-ais.vpx
18.06.2011 17:00:44 package: LoadPartInfo: jrog = jrog-a7 returned 00000000
18.06.2011 17:00:44 package: LoadPartInfo: jrog2 = jrog2-225 returned 00000000
18.06.2011 17:00:44 package: LoadPartInfo: program = prg_ais-465 returned 00000000
18.06.2011 17:00:44 package: LoadPartInfo: setup = setup_ais-465 returned 00000000
18.06.2011 17:00:44 package: LoadPartInfo: vps = vps_win32-11060300 returned 00000000
18.06.2011 17:00:44 package: LoadProductVpu: C:\DOCUME~1\DEBRAW~1\LOCALS~1\Temp_av_sfx.tm~a02028\prod-ais.vpx ended with 00000000
18.06.2011 17:00:45 package: FilterOutExistingFiles: 324 & 0 = 324
18.06.2011 17:00:45 package: IsFullOkay: ais_core-379.vpx - not okay (doesn’t exist)
18.06.2011 17:00:45 package: IsFullOkay: ais_core-379.vpx - not okay (doesn’t exist)
18.06.2011 17:00:45 package: SetFullAsMarked: Package ais_core set to 1
18.06.2011 17:00:45 package: IsFullOkay: ais_dll_eng-3d2.vpx - not okay (doesn’t exist)
18.06.2011 17:00:45 package: IsFullOkay: ais_dll_eng-3d2.vpx - not okay (doesn’t exist)
18.06.2011 17:00:45 package: SetFullAsMarked: Package ais_dll_eng set to 1
18.06.2011 17:00:45 package: IsFullOkay: ais_res-2be.vpx - not okay (doesn’t exist)
18.06.2011 17:00:45 package: IsFullOkay: ais_res-2be.vpx - not okay (doesn’t exist)
18.06.2011 17:00:45 package: SetFullAsMarked: Package ais_res set to 1
18.06.2011 17:00:45 package: IsFullOkay: winsys-4.vpx - not okay (doesn’t exist)
18.06.2011 17:00:45 package: IsFullOkay: winsys-4.vpx - not okay (doesn’t exist)
18.06.2011 17:00:45 package: SetFullAsMarked: Package winsys set to 1
18.06.2011 17:00:45 package: IsFullOkay: vps_32-4db.vpx - not okay (doesn’t exist)
18.06.2011 17:00:45 package: IsFullOkay: vps_32-4db.vpx - not okay (doesn’t exist)
18.06.2011 17:00:45 package: SetFullAsMarked: Package vps_32 set to 1
18.06.2011 17:00:45 package: IsFullOkay: vps_win32-4ef.vpx - not okay (doesn’t exist)
18.06.2011 17:00:45 package: IsFullOkay: vps_win32-4ef.vpx - not okay (doesn’t exist)
18.06.2011 17:00:45 package: SetFullAsMarked: Package vps_win32 set to 1
18.06.2011 17:00:45 package: IsFullOkay: jrog-a7.vpx - not okay (doesn’t exist)
18.06.2011 17:00:45 package: IsFullOkay: jrog-a7.vpx - not okay (doesn’t exist)
18.06.2011 17:00:45 package: SetFullAsMarked: Package jrog set to 1
18.06.2011 17:00:45 package: IsFullOkay: jrog2-225.vpx - not okay (doesn’t exist)
18.06.2011 17:00:45 package: IsFullOkay: jrog2-225.vpx - not okay (doesn’t exist)
18.06.2011 17:00:45 package: SetFullAsMarked: Package jrog2 set to 1
18.06.2011 17:00:45 internet: Used server: C:\DOCUME~1\DEBRAW~1\LOCALS~1\Temp_av_sfx.tm~a02028
18.06.2011 17:00:45 file: GetFileWithRetry: ais_core-379.vpx downloaded and verified
18.06.2011 17:00:45 package: DldPackage: C:\Program Files\avast\Setup\ais_core-379.vpx, returned 0x00000000
18.06.2011 17:00:46 internet: Used server: C:\DOCUME~1\DEBRAW~1\LOCALS~1\Temp_av_sfx.tm~a02028
18.06.2011 17:00:46 file: GetFileWithRetry: ais_dll_eng-3d2.vpx downloaded and verified
18.06.2011 17:00:46 package: DldPackage: C:\Program Files\avast\Setup\ais_dll_eng-3d2.vpx, returned 0x00000000
18.06.2011 17:00:46 internet: Used server: C:\DOCUME~1\DEBRAW~1\LOCALS~1\Temp_av_sfx.tm~a02028
18.06.2011 17:00:46 file: GetFileWithRetry: ais_res-2be.vpx downloaded and verified
18.06.2011 17:00:46 package: DldPackage: C:\Program Files\avast\Setup\ais_res-2be.vpx, returned 0x00000000
18.06.2011 17:00:47 internet: Used server: C:\DOCUME~1\DEBRAW~1\LOCALS~1\Temp_av_sfx.tm~a02028
18.06.2011 17:00:47 file: GetFileWithRetry: winsys-4.vpx downloaded and verified
18.06.2011 17:00:47 package: DldPackage: C:\Program Files\avast\Setup\winsys-4.vpx, returned 0x00000000
18.06.2011 17:00:50 internet: Used server: C:\DOCUME~1\DEBRAW~1\LOCALS~1\Temp_av_sfx.tm~a02028
18.06.2011 17:00:50 file: GetFileWithRetry:DSA_FileVerify(C:\Program Files\avast\Setup\vps_32-4db.vpx), error: 0x2000000B
18.06.2011 17:00:50 general: InvalidateCurrent: invalidated server ‘tmp sfx storage’ from ‘sfx’
18.06.2011 17:00:50 general: SelectCurrent: unable to find any suitable server in ‘sfx’
18.06.2011 17:00:50 internet: while trying to get file ‘vps_32-4db.vpx’, error 0x2000000B has occured, try 1
18.06.2011 17:00:50 internet: tried 1 servers to get file ‘vps_32-4db.vpx’, but failed (0x2000000B)
18.06.2011 17:00:50 package: DldPackage: C:\Program Files\avast\Setup\vps_32-4db.vpx, returned 0x2000000b
18.06.2011 17:00:53 system: Uninstalling aswTdi.sys
18.06.2011 17:00:53 system: Stopping service aswTdi
18.06.2011 17:00:53 system: OpenSCManager
18.06.2011 17:00:53 system: OpenService
18.06.2011 17:00:53 system: OpenService, errcode: 0x00000424
18.06.2011 17:00:53 system: Service aswTdi stopped, errcode: 0x00000424
18.06.2011 17:00:53 registry: Deleted registry: Software\AVAST Software\Avast
18.06.2011 17:00:53 registry: Deleted registry: Software\AVAST Software\Avast
18.06.2011 17:00:53 registry: Cannot open reg. key:Software\Microsoft\Windows\CurrentVersion\App Paths\AvastUI.exe
18.06.2011 17:00:53 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-18, C:\WINDOWS\system32\config\systemprofile\NtUser.dat)
18.06.2011 17:00:54 registry: RegUnloadKey
18.06.2011 17:00:54 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-19, C:\Documents and Settings\LocalService\NtUser.dat)
18.06.2011 17:00:54 registry: Load registry hive ERROR_SHARING_VIOLATION
18.06.2011 17:00:54 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-20, C:\Documents and Settings\NetworkService\NtUser.dat)
18.06.2011 17:00:54 registry: Load registry hive ERROR_SHARING_VIOLATION
18.06.2011 17:00:54 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-21-117609710-412668190-682003330-1004, C:\Documents and Settings\Debra Walker\NtUser.dat)
18.06.2011 17:00:54 registry: Load registry hive ERROR_SHARING_VIOLATION
18.06.2011 17:00:54 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-21-117609710-412668190-682003330-500, C:\Documents and Settings\Administrator\NtUser.dat)
18.06.2011 17:00:54 registry: RegUnloadKey
18.06.2011 17:00:54 file: Direct delete of file: C:\Program Files\avast\Setup\ais_core-379.vpx
18.06.2011 17:00:54 file: Direct delete of file: C:\Program Files\avast\Setup\ais_dll_eng-3d2.vpx
18.06.2011 17:00:54 file: Direct delete of file: C:\Program Files\avast\Setup\ais_res-2be.vpx
18.06.2011 17:00:54 file: Direct delete of file: C:\Program Files\avast\Setup\part-jrog-a7.vpx
18.06.2011 17:00:54 file: Direct delete of file: C:\Program Files\avast\Setup\part-jrog2-225.vpx
18.06.2011 17:00:54 file: Direct delete of file: C:\Program Files\avast\Setup\part-prg_ais-465.vpx
18.06.2011 17:00:54 file: Direct delete of file: C:\Program Files\avast\Setup\part-setup_ais-465.vpx
18.06.2011 17:00:54 file: Direct delete of file: C:\Program Files\avast\Setup\part-vps_win32-11060300.vpx
18.06.2011 17:00:54 file: Direct delete of file: C:\Program Files\avast\Setup\prod-ais.vpx
18.06.2011 17:00:54 file: Direct delete of file: C:\Program Files\avast\Setup\servers.def
18.06.2011 17:00:54 file: Direct delete of file: C:\Program Files\avast\Setup\servers.def.vpx
18.06.2011 17:00:54 file: Direct delete of file: C:\Program Files\avast\Setup\setif_ais-465.vpx
18.06.2011 17:00:54 file: Direct delete of file: C:\Program Files\avast\Setup\setup.ini
18.06.2011 17:00:54 file: Direct delete of file: C:\Program Files\avast\Setup\setup_ais-465.vpx
18.06.2011 17:00:54 file: Direct delete of file: C:\Program Files\avast\Setup\winsys-4.vpx
18.06.2011 17:00:54 package: Transferred: files 0, bytes 0, time 2376 ms
18.06.2011 17:00:54 package: Retries: total 1, files 1, servers 1
18.06.2011 17:00:54 general: GetLicNumber: LoadLibrary( C:\Program Files\avast\ashBase.dll ) return value: 0x00000000
18.06.2011 17:00:54 general: DldSrc set to inet
18.06.2011 17:00:54 general: Server definition(s) loaded for ‘main’: 291 (maintenance:0)
18.06.2011 17:00:54 general: SelectCurrent: selected server ‘Download957 AVAST5 Server’ from ‘main’
18.06.2011 17:00:54 internet: SYNCER: Type: use IE settings
18.06.2011 17:00:54 internet: SYNCER: Auth: another authentication, use WinInet
18.06.2011 17:00:55 internet: Sending stats ‘http://download957.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
18.06.2011 17:00:55 file: NeedReboot=false
18.06.2011 17:00:55 general: Return code: 0x2000000B [Invalid file signature. Setup will terminate.]
18.06.2011 17:00:55 general: Stopped: 18.06.2011, 17:00:55