Avast free keeps turing itself off.

system · 2017-06-26T04:40:30.000Z

So I just noticed that my avast keeps turning itself off. It keeps saying something about “something went wrong and you need to restart you protection”. I can’t keep doing this every 10 to 15 minutes. anybody else having this problem? how do i fix it? I’ve been using Avast for years problem free, I’d hate to have to find something else to use because of this bug or whatever.

Asyn · 2017-06-26T05:00:01.000Z

Repair Avast:

Control Panel → Add/Remove programs → Avast
Click on ‘Repair’.
Follow instructions.
Reboot.

system · 2017-06-26T15:11:58.000Z

I did that. It turned itself off the second my computer booted just like before.

Asyn · 2017-06-26T15:14:06.000Z

Update to the latest version (17.5.2302): https://forum.avast.com/index.php?topic=204588.0

system · 2017-06-26T17:57:36.000Z

Did the update. Looked like it was fine for a bit then it did the exact same thing. It turned off and said something went wrong please restart.

Asyn · 2017-06-26T18:00:06.000Z

OS…? (32/64 Bit…? - which SP/Build…?)
Other security related software installed…?
Which AV(s) did you use before Avast…?

system · 2017-06-26T18:10:52.000Z

Windows 10 64 bit that is up to date. Windows defender is on the computer but is disabled as it recognizes avast is running. I have Spybot search and destroy installed but it never gave any problems before and is up to date. Avast is the only AV that’s ever been on this computer other than Windows Defender as Microsoft kinda made that standard.

Asyn · 2017-06-26T18:14:26.000Z

Lillie post:7:

I have Spybot search and destroy installed…

First, be sure to get rid of all remnants of Spybot…!!

Then:

Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
Reinstall Avast with the downloaded installer from point 1.
Reboot.

system · 2017-06-26T18:18:20.000Z

Okay just to be sure I am understanding you correctly, are you telling me that i need to uninstall spybot? Is that some sort of known conflict?

Asyn · 2017-06-26T18:19:13.000Z

Yep.

system · 2017-06-26T22:32:37.000Z

Uninstalled spybot. Thought that worked, it didn’t. Tried to do the rest of what you suggested, i cant use the avastclear.exe. It does not run in safemode at all.

Asyn · 2017-06-27T04:05:52.000Z

Strange, did you get any error…?

system · 2017-06-27T15:54:09.000Z

No error. It literally does nothing. I try to open it and the mouse does the timer icon then goes back to normal. No activity at all.

Asyn · 2017-06-28T04:10:51.000Z

Let’s check for an infection…
Start a new topic in V&W and post your logs there: https://forum.avast.com/index.php?action=post;board=4

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