avast free not completing scan

Avast Free Antivirus / Premium Security
1

I am running avast free 11.2.2262 on win xp pro sp3. It is configured to automatically update signature every 4 hours and to run a full scan every day. Virus definition 160810-4.

For the past 2 days the scan ‘hangs’ about 3/4 of the way through. The only thing I can do is force a reboot.

Any suggestions would be appreciated.

Mike

2

Check the log file to see at what file/folder it “hangs”

3

Thanks - I found the log file - not sure what it means. I have attached it

4

I did mean the scan log.

5

Where would I find the scan log?

Tried drilling down from
C:\Documents and Settings\mike alt…\Application Data\AVAST Software\Avast and
C:\Program Files\AVAST Software\Avast - didn’t find anything other than
C:\Documents and Settings\mike alt…\Application Data\AVAST Software\Avast\log

6

See if this helps:
https://www.youtube.com/watch?v=ntW8zGicUfk

7

The suggested technique doesn’t work as the folder doesn’t exist in my installation - looks like I need to completely remove Avast free and install again from scratch.

8

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn’t fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
Which folder are you missing ???

9

I’m showing that the options described in the video are the way wanted and a screenshot of the folder structure related to Avast.

10

The log files should be in the documents and settings folder.
If not, logging is disabled or there is something wrong with the installation of avast.

11

You’ll find them here:
C:\ProgramData\AVAST Software\Avast\log
You were looking in Program Files which is different from ProgramData. :slight_smile:

12

There is no ProgramData folder on XP Bob :stuck_out_tongue:

13

In XP it is C:\Documents and Settings\All Users\Application Data\AVAST Software\Avast\log.

14

My error Eddy. David passed along the correct path.

15

There seems to be some confusion - the folder ‘programdata’ does exist in XP but it has nothing to do with Avast see programdata.JPG.

My results and observations;

  • I chose to download the offline installer - over 200 meg. Should have info to compute checksum to ensure file is complete.
  • After removing Avast through control panel , booting into safe mode, running avastclear.exe, reboot, the windows security center still reported the presence of avast - see security-settings.JPG
  • Another suggestion; From the user interface, there should be access to the various log files
  • Of the 27 files in the log folder which is the scan log - I can’t tell - see log-folder.jpg.
16

No ProgramData folder on my XP Pro 32bit system.

In Win7 or later the ProgramData folder doesn’t have anything to do with avast or other programs, other than avast (and other programs) has a sub-folder in it where it stores log files, etc.

Unfortunately the log folder you are looking in doesn’t contain details about scans run. Look in the C:\Documents and Settings\All Users\Application Data\AVAST Software\Avast\report folder for the file named according to the “scan name you ran.txt”