Hi I am having trouble using the online installer to install Avast free. When I install I get an error message and a log file to view.
Here is the text of the log file:
2019-10-13 18:12:49.451Infoinstup[10184,5124]Command: ‘“C:\Program Files\AVAST Software\Avast\setup\Sfx\instup.exe” /edition:1 /ga_clientid:821b4487-723f-4e1f-bfe8-b0173e5d23dc /prod:ais /sfx:lite /sfxstorage:C:\WINDOWS\Temp\asw.2d1451d8a057a3b1 /ga_clientid:821b4487-723f-4e1f-bfe8-b0173e5d23dc /edat_dir:C:\WINDOWS\Temp\asw.38f0e527d1ca8daa’
2019-10-13 18:12:49.451Infoinstup[10184,5124]CPU: Intel(R) Core™ i5-4570 CPU @ 3.20GHz,4
2019-10-13 18:12:49.451Infoinstup[10184,5124]OS: Windows 10 (10.0.18362) x64
2019-10-13 18:12:49.451Infoinstup[10184,5124]setup: x64
2019-10-13 18:12:49.451Infoinstup[10184,5124]Memory: 38% load. Phys:4806816/7809824K free, Page:5924004/9055008K free, Virt:135287112400/137438953344K free
2019-10-13 18:12:49.451Infoinstup[10184,5124]DISKs: C:\ - 55556MB free / 118GB total
2019-10-13 18:12:49.451Infoinstup[10184,5124]Running module version: instup.exe - ‘19.8.4793.0’
2019-10-13 18:12:49.451Infoinstup[10184,5124]Running module version: Instup.dll - ‘19.8.4793.0’
2019-10-13 18:12:49.452Infomutex[10184,5124]The ownership of the secure mutex has been successfully taken.
2019-10-13 18:12:49.452Infoinstup[10184,5124]Loading product state
2019-10-13 18:12:49.456Infoinstup[10184,5124]Guid = e2d5f1a5-dfe6-464d-a825-d82809a6ded5, Created = 19:57:11 12.09.2019
2019-10-13 18:12:49.456Infoinstup[10184,5124]Persistent Guid = e3d1fa1f-5b95-425b-a1d6-47f69f657f4b, Created = 21:10:58 22.08.2019
2019-10-13 18:12:49.456Infoinstup[10184,5124]ProductId = ais
2019-10-13 18:12:49.456Infoinstup[10184,5124]Edition = 1
2019-10-13 18:12:49.456Infoinstup[10184,5124]RealEdition = 1
2019-10-13 18:12:49.456Infoinstup[10184,5124]SubEdition =
2019-10-13 18:12:49.456Infoinstup[10184,5124]Installed Part info:
2019-10-13 18:12:49.456Infoinstup[10184,5124]Part ‘jrog2’ = ‘jrog2’, 1114 (0x0000045A), 00:14:58 15.08.2019
2019-10-13 18:12:49.456Infoinstup[10184,5124]Part ‘program’ = ‘prg_ais’, 319228244 (0x13070954), 02:54:19 15.08.2019
2019-10-13 18:12:49.456Infoinstup[10184,5124]Part ‘setup’ = ‘setup_ais’, 319228244 (0x13070954), 02:54:20 15.08.2019
2019-10-13 18:12:49.456Infoinstup[10184,5124]Part ‘vps’ = ‘vps_windows’, 419960064 (0x19081500), 00:14:59 15.08.2019
2019-10-13 18:12:49.456Infoinstup[10184,5124]Latest Part info:
2019-10-13 18:12:49.456Infoinstup[10184,5124]Part ‘jrog2’ = ‘jrog2’, 1114 (0x0000045A), 00:14:58 15.08.2019
2019-10-13 18:12:49.456Infoinstup[10184,5124]Part ‘program’ = ‘prg_ais’, 319228244 (0x13070954), 02:54:19 15.08.2019
2019-10-13 18:12:49.456Infoinstup[10184,5124]Part ‘setup’ = ‘setup_ais’, 319228244 (0x13070954), 02:54:20 15.08.2019
2019-10-13 18:12:49.456Infoinstup[10184,5124]Part ‘vps’ = ‘vps_windows’, 419960064 (0x19081500), 00:14:59 15.08.2019
2019-10-13 18:12:49.456Infoinstup[10184,5124]Backing up ‘C:\Program Files\AVAST Software\Avast\setup\setup.ini’ to registry
2019-10-13 18:12:49.463Infoinstup[10184,5124]‘C:\Program Files\AVAST Software\Avast\setup\setup.ini’ successfully backed up to registry
2019-10-13 18:12:49.464Infousnca[10184,5124]USN cache loaded from the disk.
2019-10-13 18:12:49.474Infopart[10184,5124]SetInstalled: Part package part-jrog2-45a.vpx is installed.
2019-10-13 18:12:49.484Infopart[10184,5124]SetInstalled: Part package part-prg_ais-13070954.vpx is installed.
2019-10-13 18:12:49.531Infoinstcore[10184,5124]PkgLoadProductInfo: product XML was successfully loaded for part ‘program’.
2019-10-13 18:12:49.535Infopart[10184,5124]SetInstalled: Part package part-setup_ais-13070954.vpx is installed.
2019-10-13 18:12:49.560Infoinstcore[10184,5124]PkgLoadProductInfo: product XML was successfully loaded for part ‘setup’.
2019-10-13 18:12:49.563Infopart[10184,5124]SetInstalled: Part package part-vps_windows-19081500.vpx is installed.
2019-10-13 18:12:49.572Infoinstcore[10184,5124]PkgLoadProductInfo: product XML was successfully loaded for part ‘vps’.
2019-10-13 18:12:49.572Infoinstup[10184,5124]Loading Proxy settings
2019-10-13 18:12:49.572Infoinstup[10184,5124]Proxy-Type: ‘no proxy’
2019-10-13 18:12:49.572Infoinstup[10184,5124]Proxy-Authorization: ‘no authentication’
2019-10-13 18:12:49.572Infoinstup[10184,5124]Proxy-Port: ‘8080’
2019-10-13 18:12:49.572Infoinstup[10184,5124]Proxy-Name: ‘’
2019-10-13 18:12:49.572Infoinstup[10184,5124]Proxy-User: ‘’
2019-10-13 18:12:49.572Infoinstup[10184,5124]Proxy-Pass: ‘???’
2019-10-13 18:12:49.587Warningini_access[10184,5124]failed to read from ini file C:\WINDOWS\Temp\asw.2d1451d8a057a3b1\config.def.ini
2019-10-13 18:12:49.587Infoshepsync[10184,5124]Wait interval 60
2019-10-13 18:12:49.601Infoshepsync[10184,5124]Trying server IP address ‘77.234.44.62’
2019-10-13 18:12:50.029Infoshepsync[10184,5124]Download of config file config.def from shepherd.ff.avast.com succeeded.
2019-10-13 18:12:50.054Infoshepsync[10184,5124]Config file C:\WINDOWS\Temp\asw.2d1451d8a057a3b1\config.def successfully updated
2019-10-13 18:12:50.064Infoshepsync[10184,5124]Postpone interval was reset
2019-10-13 18:12:50.080Warningini_access[10184,10044]failed to read from ini file C:\ProgramData\AVAST Software\Avast\burger_client.ini
2019-10-13 18:12:50.081Infowizard[10184,5124]Running module version: HTMLayout.dll - ‘3.3.2.1’
2019-10-13 18:12:50.095Infowizard[10184,5124]Loaded module version: C:\WINDOWS\Temp\asw.2d1451d8a057a3b1\HTMLayout.dll - ‘3.3.2.1’
2019-10-13 18:12:50.150Infowizard[10184,5124]Setup gui was successfully started.
2019-10-13 18:12:50.150Infoinstcore[10184,5124]Sfx setup update has started.
2019-10-13 18:12:50.163Noticeservers[10184,5124]Load: ‘urlpgm’ key used as the program repository.
2019-10-13 18:12:50.167Infoservers[10184,5124]Server definition(s) loaded from ‘C:\WINDOWS\Temp\asw.2d1451d8a057a3b1\servers.def’
2019-10-13 18:12:52.675ErrorAres[10184,5124]Unable to resolve hosts after 2500 ms (258, The wait operation timed out.)
2019-10-13 18:12:52.678Errordnsqueryex[10184,5124]Unable to resolve host ‘k5854113.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-10-13 18:12:52.679Errordnsqueryex[10184,5124]Unable to resolve host ‘m9761227.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-10-13 18:12:52.681Errordnsqueryex[10184,5124]Unable to resolve host ‘s-iavs9x.avcdn.net’ into IPv4 after 0 ms
2019-10-13 18:12:52.682Errordnsqueryex[10184,5124]Unable to resolve host ‘t7758057.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-10-13 18:12:52.683Errordnsqueryex[10184,5124]Unable to resolve host ‘w5810700.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-10-13 18:12:52.684Errordnsqueryex[10184,5124]Unable to resolve host ‘z3746924.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-10-13 18:12:55.213ErrorAres[10184,5124]Unable to resolve hosts after 2499 ms (258, The wait operation timed out.)
2019-10-13 18:12:55.215Errordnsqueryex[10184,5124]Unable to resolve host ‘k5854113.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-10-13 18:12:55.216Errordnsqueryex[10184,5124]Unable to resolve host ‘m9761227.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-10-13 18:12:55.217Errordnsqueryex[10184,5124]Unable to resolve host ‘s-iavs9x.avcdn.net’ into IPv6 after 0 ms
2019-10-13 18:12:55.218Errordnsqueryex[10184,5124]Unable to resolve host ‘t7758057.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-10-13 18:12:55.219Errordnsqueryex[10184,5124]Unable to resolve host ‘w5810700.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-10-13 18:12:55.220Errordnsqueryex[10184,5124]Unable to resolve host ‘z3746924.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-10-13 18:12:57.734ErrorAres[10184,5124]Unable to resolve hosts after 2499 ms (258, The wait operation timed out.)
2019-10-13 18:13:00.253ErrorAres[10184,5124]Unable to resolve hosts after 2500 ms (258, The wait operation timed out.)
2019-10-13 18:13:10.280ErrorAres[10184,5124]Unable to resolve hosts after 5001 ms (258, The wait operation timed out.)
2019-10-13 18:13:10.283Errordnsqueryex[10184,5124]Unable to resolve host ‘f3355109.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-10-13 18:13:10.284Errordnsqueryex[10184,5124]Unable to resolve host ‘g5569634.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-10-13 18:13:10.285Errordnsqueryex[10184,5124]Unable to resolve host ‘l2350042.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-10-13 18:13:10.287Errordnsqueryex[10184,5124]Unable to resolve host ‘s-iavs9x.avcdn.net’ into IPv4 after 0 ms
2019-10-13 18:13:10.288Errordnsqueryex[10184,5124]Unable to resolve host ‘v6831430.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-10-13 18:13:10.290Errordnsqueryex[10184,5124]Unable to resolve host ‘x5026866.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-10-13 18:13:15.300ErrorAres[10184,5124]Unable to resolve hosts after 4985 ms (258, The wait operation timed out.)
2019-10-13 18:13:15.303Errordnsqueryex[10184,5124]Unable to resolve host ‘f3355109.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-10-13 18:13:15.304Errordnsqueryex[10184,5124]Unable to resolve host ‘g5569634.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-10-13 18:13:15.305Errordnsqueryex[10184,5124]Unable to resolve host ‘l2350042.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-10-13 18:13:15.307Errordnsqueryex[10184,5124]Unable to resolve host ‘s-iavs9x.avcdn.net’ into IPv6 after 0 ms
2019-10-13 18:13:15.308Errordnsqueryex[10184,5124]Unable to resolve host ‘v6831430.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-10-13 18:13:15.309Errordnsqueryex[10184,5124]Unable to resolve host ‘x5026866.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-10-13 18:13:20.326ErrorAres[10184,5124]Unable to resolve hosts after 5001 ms (258, The wait operation timed out.)
2019-10-13 18:13:25.330ErrorAres[10184,5124]Unable to resolve hosts after 4985 ms (258, The wait operation timed out.)
2019-10-13 18:13:35.359ErrorAres[10184,5124]Unable to resolve hosts after 5001 ms (258, The wait operation timed out.)
2019-10-13 18:13:35.361Errordnsqueryex[10184,5124]Unable to resolve host ‘b4380882.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-10-13 18:13:35.362Errordnsqueryex[10184,5124]Unable to resolve host ‘g0679661.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-10-13 18:13:35.363Errordnsqueryex[10184,5124]Unable to resolve host ‘m5972635.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-10-13 18:13:35.364Errordnsqueryex[10184,5124]Unable to resolve host ‘r7110576.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-10-13 18:13:35.365Errordnsqueryex[10184,5124]Unable to resolve host ‘s-iavs9x.avcdn.net’ into IPv4 after 0 ms
2019-10-13 18:13:35.372Errordnsqueryex[10184,5124]Unable to resolve host ‘v6831430.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-10-13 18:13:40.386ErrorAres[10184,5124]Unable to resolve hosts after 4985 ms (258, The wait operation timed out.)
2019-10-13 18:13:40.389Errordnsqueryex[10184,5124]Unable to resolve host ‘b4380882.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-10-13 18:13:40.390Errordnsqueryex[10184,5124]Unable to resolve host ‘g0679661.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-10-13 18:13:40.391Errordnsqueryex[10184,5124]Unable to resolve host ‘m5972635.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-10-13 18:13:40.392Errordnsqueryex[10184,5124]Unable to resolve host ‘r7110576.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-10-13 18:13:40.393Errordnsqueryex[10184,5124]Unable to resolve host ‘s-iavs9x.avcdn.net’ into IPv6 after 0 ms
2019-10-13 18:13:40.395Errordnsqueryex[10184,5124]Unable to resolve host ‘v6831430.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-10-13 18:13:45.412ErrorAres[10184,5124]Unable to resolve hosts after 5001 ms (258, The wait operation timed out.)
2019-10-13 18:13:50.431ErrorAres[10184,5124]Unable to resolve hosts after 5000 ms (258, The wait operation timed out.)
2019-10-13 18:13:50.433Errordldwrap[10184,5124]HttpGet: dns resolves were not successfull during ‘~o_o~/stable/servers.def.vpx’ downloading
If you could help me to fix this that would be great.