I’ve been recently having to try to manually update my Avast Free AV program to no avail. It is set to update automatically, but can’t get the proper files.
Currently running Avast Free v5.0.889 and definitions 110108-1
Can anyone shed some light on how I can get a current set of virus definitions and the program running properly?
Should you not register it first in order to enable downloading of the updates?
The program is registered. I downloaded and installed it in December. The registration is listed as Dec 14, 2010.
Apologies for not clarifying that.
If your using a firewall other than the windows one have you set trusted rule’s for all avast processes in it ?
Have you tried a repair of avast ?
I am using only the Windows Firewall. I’ve just set it to allow Avast to pass through, but the update was still unsuccessful.
I have not tried to repair Avast. What is the process for that?
Also, is there a way to manually download the new virus definitions and point avast to them?
Why can’t you get updates, what errors are displayed ?
The latest free version is 5.1.889 not 5.0.889, is this a typo or is that what is displayed in the avastUI ?
Have you tried a manual update and if so any errors, etc. ?
Try a repair of avast. Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and scroll down to Repair, click next and follow. You may need to reboot after the repair.
No errors are displayed. It attempts to download the file vps_32-3ab-3aa.vpx and apparently times out. It appears both the virus definitions and the program are wanting to be updated, but can not.
I’ll attempt the repair process as you described.
I can not repair the program. I get an error that states “Error processing packages. Please use full update”
This is the Debug log:
09.02.2011 09:45:17 general: Started: 09.02.2011, 09:45:17
09.02.2011 09:45:17 general: Running setup_ais-379 (889)
09.02.2011 09:45:17 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
09.02.2011 09:45:17 system: Memory: 31% load. Phys:2065796/2097151K free, Page:4194303/4194303K free, Virt:2067376/2097024K free
09.02.2011 09:45:17 system: Computer WinName: USER12
09.02.2011 09:45:17 system: Windows Net User: USER12\Steve Kaplan
09.02.2011 09:45:17 general: Cmdline: /uninstwiz
09.02.2011 09:45:17 general: Old version: 379 (889)
09.02.2011 09:45:17 registry: Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
09.02.2011 09:45:17 system: Using temp: C:\DOCUME~1\STEVEK~1\LOCALS~1\Temp_asw_aisI.tm~a02384 (95738M free)
09.02.2011 09:45:17 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
09.02.2011 09:45:17 general: DldSrc set to inet
09.02.2011 09:45:17 internet: SYNCER: Agent=Syncer/5.00 (ais-889;p)
09.02.2011 09:45:17 system: Computer DnsName: user12
09.02.2011 09:45:17 system: Computer Ip Addr: 192.168.1.105
09.02.2011 09:45:17 system: Installed in: C:\Program Files\Alwil Software\Avast5 (95738M free)
09.02.2011 09:45:17 internet: SYNCER: Type: no proxy
09.02.2011 09:45:17 internet: SYNCER: Auth: no authentication
09.02.2011 09:45:17 package: Part prg_ais-379 is installed
09.02.2011 09:45:17 package: Part vps_win32-11020900 is installed
09.02.2011 09:45:17 package: Part setup_ais-379 is installed
09.02.2011 09:45:17 package: Part jrog-a7 is installed
09.02.2011 09:45:17 package: Part jrog2-142 is installed
09.02.2011 09:45:17 general: LoadState: Edition=1
09.02.2011 09:45:17 general: Old version: 379 (889)
09.02.2011 09:45:17 file: SetExistingFilesBitmap: 522->90->35
09.02.2011 09:45:17 general: GUID: 1588539a-4846-44e0-97b5-5a391475ad20
09.02.2011 09:45:17 general: Server definition(s) loaded for ‘main’: 356 (maintenance:0)
09.02.2011 09:45:17 general: SelectCurrent: selected server ‘Download845 AVAST5 Server’ from ‘main’
09.02.2011 09:45:17 internet: SYNCER: Type: no proxy
09.02.2011 09:45:17 internet: SYNCER: Auth: no authentication
09.02.2011 09:45:23 internet: SYNCER: Type: no proxy
09.02.2011 09:45:23 internet: SYNCER: Auth: no authentication
09.02.2011 09:45:24 general: Operation set to INST_OP_REPAIR
09.02.2011 09:45:24 general: Entered SetupProcessAIS::Do( INST_OP_REPAIR )
09.02.2011 09:45:24 general: Entered SetupProcessWin32Avast::Do( INST_OP_REPAIR )
09.02.2011 09:45:24 general: Entered SetupProcessWin32::Do( INST_OP_REPAIR )
09.02.2011 09:45:24 general: Entered SetupProcess::Do( INST_OP_REPAIR )
09.02.2011 09:45:24 general: Entered SetupProcessAIS::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
09.02.2011 09:45:24 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
09.02.2011 09:45:24 general: Entering:UpdateInstallPackages
09.02.2011 09:45:24 general: progress thread start
09.02.2011 09:45:24 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
09.02.2011 09:45:24 package: LoadPartInfo: jrog = jrog-a7 returned 00000000
09.02.2011 09:45:24 package: LoadPartInfo: jrog2 = jrog2-142 returned 00000000
09.02.2011 09:45:24 package: LoadPartInfo: program = prg_ais-379 returned 00000000
09.02.2011 09:45:24 package: LoadPartInfo: setup = setup_ais-379 returned 00000000
09.02.2011 09:45:24 package: LoadPartInfo: vps = vps_win32-11020900 returned 00000000
09.02.2011 09:45:24 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx ended with 00000000
09.02.2011 09:45:24 package: FilterOutExistingFiles: 91 & 35 = 56
09.02.2011 09:45:24 package: IsFullOkay: vps_32-3ed.vpx - not okay (doesn’t exist)
09.02.2011 09:45:24 package: SetDownloadBits: vps_32-3ad.vpx exists, but is invalid! DSA_FileVerify error code 0x2000000B
09.02.2011 09:45:24 package: SetDownloadBits: vps_32 setting 67 diffs to process
09.02.2011 09:45:24 package: IsFullOkay: vps_win32-401.vpx - not okay (doesn’t exist)
09.02.2011 09:45:24 package: SetDownloadBits: vps_win32 setting 67 diffs to process
09.02.2011 09:45:24 package: ArePartsInstallable: 0
09.02.2011 09:45:24 package: Error processing packages. 0x20000011
Any suggestions?
OK
Download the avast5 full updates file 31MB (vpsupd.exe) from this page avast! VPS Update - Manual Download, save it to your hard disk where you can find it again.
Now just double click on this file and it will install the full database.
Brilliant David! Problem solved and I’m all updated.
Thanks so much for your help!
You’re welcome.
I also have removed 5.0 and installed 5.1, same problem, just gets stuck on Updating/Initializing…please wait., i will try and download from that link for whatever reason. Can’t say I ever had this problem until last couple weeks…