my Avast free is not updating.
It is set to update automatically. My settings are as follows (in settings—>updates):
engine and virus definitions
automatic update
program
automatic update
update parameters
my computer is permanently connected to the internet
details
show notification box after automatic update
show notification box if an error occurs
auto update interval
auto-update every 240min
proxy Settings
Auto detect (use internet explorer settings)
Also I tried to update manually, but nothing happens. It seems stopping before starting, at the following stage: Updating—>step1/2 “initializing, please wait…”
My current Avast version: 5.0.462
My o.s. : Windows XP
Anyway, I’d like to know if is it possible update it to avast! Free Antivirus 7.x without uninstalling the old version.
Now I’m reading in support knowledgebase some tips to uninstall (see the following:
It would be a better move to perform a clean install when upgrading from an old version such as what you have, easy to follow the instructions here http://www.avast.com/uninstall-utility .
when I try to start Windows XP in safe mode, i have to choose one of the many options.
I tried the first 3 options (safe mode, safe mode with network, safe mode with commands prompt) but for each of them I get the message “Input not supported” and so unable to start Windows.
If I choose the safe mode option “Last known good configuration” Windows starts but when I try to run the aswClear tool I get the following error message:
“The avast self protection module is enabled. For this reason the operation cannot be completed.
To complete this operation, either run this program from Windows Safe Mode,or disable the avast! self protection (via Settings–>troubleshooting page)”
Please do as writen in the last paragraph “disable the avast! self protection (via Settings–>troubleshooting page)” then you should be able to uninstall normally through add remove programs, once completed you can then try the safe mode option to clean up.
If you still cant get into safe mode then you can manually remove avast leftovers in Program Files and Documents and Settings before installing new version.
Thanks craigb for your last suggestion, but then I managed to get it started in safe mode by using another monitor (it seems the problem was with my monitor).
I uninstalled avast with aswClear tool and then installed the latest avast free version. I downloaded this version after following the link, suggested by avast.com, leading to cnet.download.com website. (the version is 7.0.1451, hopefully it is the latest one)
Now, it seems everything is fine.
