Did so on Monday (12/26) evening… It said I should receive email within 24 hours… Got no email by Tuesday evening, so I tried again, using the same link, thinking I may have made a mistake on my email address (it asks twice, so I figured it was not likely…) Now, another 2 hours later and I still have not received any registration email. (NOTE: I have been checking Spam folder with no luck there either.)
I really like having the email with the license in case I need to do a complete system reinstall, so how should I proceed? Is there a known reason for the delay, or am I doing something wrong? Any other suggestions?
I tried to register using a yahoo.com email address.
I understand I can register directly through the program, but prefer the register via email method. It has worked for years and I can’t figure out why I am having troubles now…
You should also review the antispam settings in your yahoo email account.
I understand I can register directly through the program, but prefer the register via email method. It has worked for years and I can't figure out why I am having troubles now....
It still works (if there is no temporary problem), but the built in method should be quicker and simpler. There is no reason not to use it (again, except for some temporary problem).
Of course, the built in method is valid for the latest version of Avast Free, currently version 6.0.1367. If you are still using v4.8 (for Windows 9x/ME), then that’s another story.
I have tried using the resend license link. It sends an email that says it does not recognize the email address.
As mentioned in my initial post, I have used the registration link you also mentioned. Also, as mentioned, I have been checking my spam folder. No luck…
You could save yourself alot of wasted effort if you just registered through the UI ::), as i mentioned already there is no need for license keys and emails.
Did you actually try the method i suggested ? The method i suggested is not a work around and is the prefered way to register avast, the route you are trying is the work around :
Dont know why the email doesn’t work for you, maybe you put in an incorrect or old address to what you had previously used, who know’s ??? the fact of the matter is your problem would have been solved hours ago if you just did the registration through the UI.
Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
Run the avast! Uninstall Utility saved on 1. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after you’ve run it.
Install avast! using the setup saved on 2. Boot.
Register your free copy or add the license key for Pro. Or even upgrade your key from old versions.
Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
To be clear, do you see the “server not found” error when just opening the web page, or after sending the data?
For the Free edition of avast, there is no point on discussing all this issue, as we are all common users and we don’t have access to avast email system. If, for some reason, the email is not sent at all, then we can’t really help, and we would need some Avast Team member for more details.
BTW, the links I posted are for the Free edition only. I already mentioned this before, but it is worth repeating as more than one user is now complaining about the same issue in this topic.
For the paid - for editions (Avast Pro / AIS), there are more direct and effective ways to resolve this, but that’s OT here.
The sending of the free email license works fine, i thought i would try it with all these complaints and it was only 10 min’s after applying for it that i then recieved it in my mail so i dont know what you’s are doing wrong.
See pic
I am happy it worked for you, but just because something works for you does not mean it works for everyone.
Between the actual issue and the negative attitude of these forums, it certainly puts avast in a much less positive light than I viewed them for the past six years.
Blaming the user for this issue is rude… The form is simple, so to imply we cannot fill it out correctly is uncalled for.
Your looking to deep into the phrase i used ( i dont know what you’s are doing wrong ) nothing insulting was implied.
As for and negative atitude you may have recieved iv not noticed any, everyone here has tried to help you but as you wont even try and register your program the simplest way through the UI rather than dragging your issue out for two days because the email process doesn’t work for you, it could just be a server problem ??? if all else fails for you then follow Tech’s advice on doing a clean install.
My original question was specifically about getting the license emailed to me. I know there are options that do not require that. Telling me there are different options was not answering my question.
Regardless, about 30 minutes after my last post, an email came with my registration information, so it is safe to say I was doing nothing wrong.
Still, the lack of people actually reading and understanding my question before replying was disappointing. The delayed license with no help or explanation even attempted from avast certainly has made me consider leaving avast for MSE, which by most accounts is equal protection with fewer headaches.
You recieved plenty help but as we are only user’s like yourself we can only try suggestions to get you by, like mentioned earlyer it could have been a server problem or it just took a long time to process your email as i believe it states up to 24 hours to recieve, Glad you finally got your email in the end
