Avast Free software not updating

Hello, all. So, there seems to be an issue with Avast for me. I have version 2014.9.0.2011, and Avast has been telling me for some time now that there’s a new update available. Clicking the “Update” button does nothing, and setting it to update automatically never triggers an update, either.

The virus definitions continue to update without issue, so it’s not a connection issue. But I’m curious about how to fix this.

Thanks!

We are now five ahead of that version. So I would recommend the following :

Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

[]Run the uninstalltool and accept the reboot to safe mode
[
]Once complete reboot your system
[*]Reinstall Avast


Is there any way to preserve all of my settings and schedules in the process, or will this mean starting again from scratch?

You can back up the settings to a small file on your desktop and then restore them when installed

Awesome, thanks! I’m stepping out, but when I get back in, I’ll let you know if the problem’s resolved.

Well, following your instructions, I uninstalled Avast via control panel, then ran the removal tool, went into safe mode, then tried to select the install location, but it seems as though the uninstallation had already removed the folder in which Avast was installed. Checked both 32- and 64-bit folders since I wasn’t sure which Avast is. I wouldn’t have changed the default install location, and there were no Avast folders anywhere, so I just skipped that step since there was nothing I could point the removal tool to. Then rebooted, reinstalled, all seems to work. Ran definition/software update, both reported being up to date. We’ll see what happens next time there’s a software update, I guess.

Thanks much!