about a week ago (while still using v5.x) the update process stopped updating. i paid no mind to it until today. i tried to figure out why and couldn’t. vpsupd installed the latest virus file, but auto-update still not working. so i uninstalled v5 and installed v6.0.1000; same problem. uninstalled 6.0.1000, cleaned registry, nothing there with ‘avast’. installed 6.0.1044, it auto-updated to latest virus defs, but auto-update is still not working. firewall (comodo) is not blocking because i can’t update even with it turned off. auto-update will not connect to servers.def.vpx at a number of different ip addresses (170.120.xxx.xxx:80)
windows 7, x64, sp1
Set avast! to: Direct Connection (No Proxy)
Several others posted about a problem updating yesterday/today (depending on where you live).
Please try an Avast Repair:
- Go to Control Panel > Add/Remove programs > Avast Antivirus.
- Scroll down and choose Repair function in the pop-up window.
- Reboot.
Let us know if this fixes your problem. Thank you.
there is no repair option available. so i chose update. still get hung up trying do dl servers.def.vpx.
here is log file.
11.04.2011 16:28:13 general: Started: 11.04.2011, 16:28:13
11.04.2011 16:28:13 general: Running setup_ais-414 (1044)
11.04.2011 16:28:13 system: Operating system: Windows 7 ver 6.1, build 7601, sp 1.0 [Service Pack 1] x64
11.04.2011 16:28:13 system: Memory: 51% load. Phys:1639544/3407160K free, Page:4194303/4194303K free, Virt:2024672/2097024K free
11.04.2011 16:28:13 system: Computer WinName: TIGER7-64
11.04.2011 16:28:13 system: Windows Net User: Tiger7-64\Larry
11.04.2011 16:28:13 general: Cmdline: /uninstwiz
11.04.2011 16:28:13 general: Old version: 414 (1044)
11.04.2011 16:28:13 registry: Deleted registry: Software\AVAST Software\Avast\UpdateReady
11.04.2011 16:28:13 system: Using temp: C:\Users\Larry\AppData\Local\Temp_asw_aisI.tm~a07020 (15914M free)
11.04.2011 16:28:13 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
11.04.2011 16:28:13 general: DldSrc set to inet
11.04.2011 16:28:13 internet: SYNCER: Agent=Syncer/5.00 (ais-1044;p)
11.04.2011 16:28:21 system: Computer DnsName: Tiger7-64
11.04.2011 16:28:21 system: Computer Ip Addr: 192.168.1.2
11.04.2011 16:28:21 system: Installed in: C:\Program Files\AVAST Software\Avast (15914M free)
11.04.2011 16:28:21 internet: SYNCER: Type: use IE settings
11.04.2011 16:28:21 internet: SYNCER: Auth: another authentication, use WinInet
11.04.2011 16:28:21 package: Part prg_ais-414 is installed
11.04.2011 16:28:21 package: Part vps_win32-11041001 is installed
11.04.2011 16:28:21 package: Part setup_ais-414 is installed
11.04.2011 16:28:21 package: Part jrog-a7 is installed
11.04.2011 16:28:21 package: Part jrog2-1bb is installed
11.04.2011 16:28:21 general: LoadState: Edition=1
11.04.2011 16:28:21 general: Old version: 414 (1044)
11.04.2011 16:28:24 file: SetExistingFilesBitmap: 890->398->398
11.04.2011 16:28:24 general: GUID: 1e0eb0a9-75c8-4ad7-a422-d753190a48f3
11.04.2011 16:28:24 general: Server definition(s) loaded for ‘main’: 299 (maintenance:0)
11.04.2011 16:28:24 general: SelectCurrent: selected server ‘Download842 AVAST5 Server’ from ‘main’
11.04.2011 16:28:24 internet: SYNCER: Type: use IE settings
11.04.2011 16:28:24 internet: SYNCER: Auth: another authentication, use WinInet
11.04.2011 16:28:55 general: Operation set to INST_OP_CHANGE
11.04.2011 16:28:55 general: Entered SetupProcessAIS::Do( INST_OP_CHANGE )
11.04.2011 16:28:55 general: Entered SetupProcessWin32Avast::Do( INST_OP_CHANGE )
11.04.2011 16:28:55 general: progress thread start
11.04.2011 16:29:16 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11.04.2011 16:29:16 general: InvalidateCurrent: invalidated server ‘Download842 AVAST5 Server’ from ‘main’
11.04.2011 16:29:16 general: SelectCurrent: selected server ‘Download333 AVAST5 Server’ from ‘main’
11.04.2011 16:29:16 internet: SYNCER: Type: use IE settings
11.04.2011 16:29:16 internet: SYNCER: Auth: another authentication, use WinInet
11.04.2011 16:29:16 internet: while trying to get file ‘servers.def.vpx’, error 0x20000004 has occured, try 1
11.04.2011 16:29:37 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11.04.2011 16:29:37 general: InvalidateCurrent: invalidated server ‘Download333 AVAST5 Server’ from ‘main’
11.04.2011 16:29:37 general: SelectCurrent: selected server ‘Download819 AVAST5 Server’ from ‘main’
11.04.2011 16:29:37 internet: SYNCER: Type: use IE settings
11.04.2011 16:29:37 internet: SYNCER: Auth: another authentication, use WinInet
11.04.2011 16:29:37 internet: while trying to get file ‘servers.def.vpx’, error 0x20000004 has occured, try 2
11.04.2011 16:30:00 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11.04.2011 16:30:00 general: InvalidateCurrent: invalidated server ‘Download819 AVAST5 Server’ from ‘main’
11.04.2011 16:30:00 general: SelectCurrent: selected server ‘Download795 AVAST5 Server’ from ‘main’
11.04.2011 16:30:00 internet: SYNCER: Type: use IE settings
11.04.2011 16:30:00 internet: SYNCER: Auth: another authentication, use WinInet
11.04.2011 16:30:00 internet: while trying to get file ‘servers.def.vpx’, error 0x20000004 has occured, try 3
11.04.2011 16:30:23 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11.04.2011 16:30:23 general: InvalidateCurrent: invalidated server ‘Download795 AVAST5 Server’ from ‘main’
11.04.2011 16:30:23 general: SelectCurrent: selected server ‘Download734 AVAST5 Server’ from ‘main’
11.04.2011 16:30:23 internet: SYNCER: Type: use IE settings
11.04.2011 16:30:23 internet: SYNCER: Auth: another authentication, use WinInet
11.04.2011 16:30:23 internet: while trying to get file ‘servers.def.vpx’, error 0x20000004 has occured, try 4
11.04.2011 16:30:46 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11.04.2011 16:30:46 general: InvalidateCurrent: invalidated server ‘Download734 AVAST5 Server’ from ‘main’
11.04.2011 16:30:46 general: SelectCurrent: selected server ‘Download312 AVAST5 Server’ from ‘main’
11.04.2011 16:30:46 internet: SYNCER: Type: use IE settings
11.04.2011 16:30:46 internet: SYNCER: Auth: another authentication, use WinInet
11.04.2011 16:30:46 internet: while trying to get file ‘servers.def.vpx’, error 0x20000004 has occured, try 5
11.04.2011 16:30:48 internet: tried 5 servers to get file ‘servers.def.vpx’, but failed (0x000004C7)
11.04.2011 16:30:48 file: servers.def.vpx not changed, 1299496344
11.04.2011 16:30:48 package: Download servers.def, servers.def.vpx failed with error 0x000004C7.
11.04.2011 16:30:48 file: servers.def not changed, 1299496344
11.04.2011 16:30:48 package: Tried to download servers.def but failed with error 0x000004C7.
0x000004C7 seems to be “The operation was canceled by the user”.
You can search forums for more.
Where “user” might be the user or some nasty malware.
As always, I’ld recommend a MalwareBytes AntiMalware Scan.
Make sure to update MBAM from within the MBAM GUI before scanning.
dunno ??? update started working again on its own. 
only changes i made to system is to not keep yahoo messenger and 1-click answers loaded but i don’t think there is a conflict there because i’ve run both of them for years without a problem.
Do the MBAM scan. Quick scan is enough. Just to be sure.
Download MBAM, update via GUI before scanning.
thanks. i did the scan and got 1 curious item but do not think it is related.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\Notepad.exe (Security.Hijack) → Quarantined and deleted successfully.
i never use notepad anyway, i use something called textpad.exe.
Remove avast!..
Run ccleaner…
Clean your computer… Clean your registry…
Install AVAST!..
Lets see that works…
i should do that again even though all is well now ??? i may just reinstall windows, just to be sure ;D
Just disregard the last post. ;D
If it’s working now and your MBAM scan shows no further stuff, you’re fine. Have a nice day!