avast free version disables Windows Restore Causes Windows Lag issues

system · 2015-05-20T18:42:59.000Z

I have been using avast for years on end and this problem has happened on occasion. I am getting quite irritated this time around. I have Windows 7 Home Premium 64 bit. 16 GB of RAM, Intel i7-3610QM 1TB hard drive with 860GB of space left. I woke up to my computer not working correctly. . . The start menu lagged out and not responded, My network would not start and then windows started to freeze and then unfreeze. I would click the start menu icon and it would take 2 mins to pop up and there was many more annoying things going on and system items not responding. I tried to open the task Manager by pressing ctrl alt Delete and it froze up and would not load. I then restarted the system thinking it just needed a good restart and I had the same exact issues once I logged into windows. The computer and windows startup loaded fast but it lagged up when I signed in. So I waited long enough that I was able to select system restore. Now I make restore points every week and have never had issues. This time however it said to me that I didn’t have any restore points. I logged into safe mode on the computer and removed avast since that was my first thought of what the computer would be hanging up on since that was the only program in my startup list clicked. Sure enough after I removed avast the computer worked just fine. No problems whatsoever. So I figured I needed to re-download avast to get a needed update. So I downloaded it today and reinstalled it. I did a scan and no viruses showed up. I restarted my computer and boom the problems started all over again. I tried to make a restore point to test it and I was unable to make a restore point. Then I uninstalled avast and tested the restore points. This time I could make a restore point after I uninstalled avast and my computer ran just fine.

So my question is, what is wrong with avast and why is it conflicting with regular windows functionality?

Pondus · 2015-05-20T18:48:05.000Z

What AV did you use before avast?
was it removed according to vendors instructions before installing avast?

system · 2015-05-20T18:50:18.000Z

Avast is the only one I use or have ever used on this computer.

Pondus · 2015-05-20T18:53:48.000Z

You may attach FRST diagnostic logs and let essexboy have a look

See second picture https://forum.avast.com/index.php?topic=53253.0

system · 2015-05-20T18:58:03.000Z

Impossible. Did you even read my post?

I cannot run windows when avast is installed.

How can I do a diagnostic log of avast if it is uninstalled in order for the computer to work properly?

Pondus · 2015-05-20T19:03:25.000Z

It is not a diagnose of avast, it is a diagnosis of your computer … if needed, uninstall avast so you can run it

Eddy · 2015-05-20T19:04:08.000Z

Did you even read the instructions ?
How exactly did you removed avast ?

system · 2015-05-20T19:10:01.000Z

Why would avast cause these problems with the computer?

Why does avast keep me from making restore points?

Why did avast erase my older restore points?

When avast is not installed everything works like it should.

I have identified the problem is the new version of Avast. Is there any setting in avast that would allow for my system restore to work properly while installed?

Why do I need a separate diagnostic tool when the problem is with avast?

There was no issues until the new program update of avast.

system · 2015-05-20T19:11:11.000Z

I HAVE USED AVAST FOR YEARS!

There must be a problem with the new update. Has anyone experienced this or knows how to actually help me? Avast has been on this computer for 2 years. Always kept up to date. This new update is when the problem started.

system · 2015-05-20T19:13:26.000Z

Eddy post:7:

Did you even read the instructions ?
How exactly did you removed avast ?

Of course I did. Did you read my post?

Pondus · 2015-05-20T19:15:52.000Z

Why do I need a separate diagnostic tool when the problem is with avast?

To confirm or rule out other issues .... you be surprised of all the issues essexboy have found/solved with these logs

You asked for help, it is your computer so if you dont want to…

system · 2015-05-20T19:23:03.000Z

Pondus post:11:

Why do I need a separate diagnostic tool when the problem is with avast?
To confirm or rule out other issues .... you be surprised of all the issues essexboy have found/solved with these logs
You asked for help, it is your computer so if you dont want to…

I don’t trust malewarbytes, but thank you. I ran my own set of scans for errors and other issues on my computer using tools I trust and there was no issues found.

Pondus · 2015-05-20T19:25:07.000Z

I did not say malwarebytes … Malwarebytes is not a diagnostic tool

system · 2015-05-20T19:30:00.000Z

The link you sent me said to download it. -_-

Pondus · 2015-05-20T19:32:08.000Z

Did you read my post? … i have edited it so it should be clearer

system · 2015-05-20T19:53:53.000Z

Active Virus Control blocked a process.
Scan Results
File Name Action
c:\users\jzarthus\downloads\frst64.exe Blocked

hmmm wonder why my other computer would block this process? You send me a link to download a virus?

system · 2015-05-20T19:55:57.000Z

I don’t trust this forum anymore. I am going to put in a support ticket.

Pondus · 2015-05-20T20:00:27.000Z

It is a normal issue … all these diagnostic and malware removal tools are frequently detected/blocked especially after update
Disable the tool that block it

All tools used here are safe, all malware removal helpers here are trained and certified in that work, essexboy is also a teacher in the art of malware removal

And you are not the first sceptic

davexnet · 2015-05-20T22:45:55.000Z

Is avast NG (or whatever it’s called these days) still messing with system restore space? Perhaps that’s the culprit here.

Cast · 2015-05-21T06:15:02.000Z

davexnet post:19:

Is avast NG (or whatever it’s called these days) still messing with system restore space? Perhaps that’s the culprit here.

If I recall correctly its now called “Secure Virtual Machines” and yes as far as I know its still messes with system restore files, last I heard the next beta(sometime this summer) is supposed to have fixes for it.

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