Avast freeze after disabled

Avast Free Antivirus / Premium Security
1

I’m using Avast free version, when I disable it like for 10 minutes, its totally freeze, I can’t end task, right click, double click etc. Help!!!

2
  • Which version of Avast Free…?
  • OS…? (32/64 Bit…? - which SP/Build…?)
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
3

Latest version of Avast

Windows 10 1903 64bit, even after reset my pc, problem still presist

Currently I have Avast only after resetting

4

First, be sure to get rid of all remnants of any prior installed AV(s)…!!
→ https://support.avast.com/article/11/

Then:

  1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
  2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
  3. Reinstall Avast with the downloaded installer from point 1.
  4. Reboot.
5

Tried, no luck.it still freeze when I disable it

6

Why are you trying to disable it…?

7

Coz I have some files need to add as exception

8

→ https://support.avast.com/article/168/ (Excluding files/websites)

9

Thats not an option, coz I need Windows Defender as well, so I.have to disable.Avast

10

→ https://www.avast.com/en-ww/faq.php?article=AVKB43

11

Sometimes I need to disable Avast, pls just fix this issue enough

12

You could try the latest beta: https://forum.avast.com/index.php?board=15

13

Beta isn’t an answer.
If you want to use Defender then you need to select Comparability Mode in Avast.

https://screencast-o-matic.com/screenshots/u/Lh/1572126918552-75737.png

You can not run Avast as a resident AV and Defender at the same time.

14

Update: Formatted C drive and reinstalled Windows, problem solved. I think my system is infected or the previous updates messed it up.

ps: This update KB4517389 messed it up, I uninstalled and hide it, then everything works fine

Topic closed

15

Thanks for the feedback.