avast got to me

I bought two years of avast pro and my computer had a trojon horse that would not let me download the antivirus so I had the computer repaired and I asked them for a key. They said they had no record of me buying avast yet avaast took the money out of my account. They said they do not refund money yet tried to get me to let them clean up my computer even after telling them several times I just returned home with it after having it cleaned up. I finally gave up and downloaded AVG. So long avast. JJ

we clean malware for free here in the forum…

did you contact avast sales? … show them a receipt for your buy

They said they do not refund money yet tried to get me to let them clean up my computer even after telling them several times I just returned home with it after having it cleaned up.
if it was the phone support you used....it is not done by avast