2

The main problem is that you have submitted multiple tickets.
Each time you submit a new one or change a existing one, you will be put back to the bottom of the stack.
This has been explained a huge amount of times already.

Your second problem is that you don’t have patience.
This has also been explained a huge amount of times.
avast is trying to handle all tickets within 10 business days.
If people submit multiple tickets/keep changing them,
it will make the waiting list only longer because they are cluttering the system.

As also has been explained many times,
if GrimeFighter doesn’t work on your system ask for a refund.