avast group policy block

Viruses and worms
1

Hi there. I - like a few others it seems - have a pc infection (or symptom of past infection?) which is blocking me access to Avast Free Edition and has disabled it from running at all. If I try and run it a message pops up saying: ‘This program is blocked by group policy. For more information contact your sysem administrator’. I cannot delete the software in control panel either, a message pops up saying: ‘You do not have sufficient access to uninstall Avast - contact your admin’.

I want to be sure this is disinfected properly so thought it best to approach you before I tinker and possibly make it worse!

PS. is it normal for FRST to throw up an error about itself when it scans?

Thanks very much for your time. My logs are attached! :slight_smile:
Tony

2

After this fix has run do not reboot but run a further FRST scan if possible, also let me know if you can start Avast

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

HKLM Group Policy restriction on software: C:\Program Files (x86)\Malwarebytes' Anti-Malware <====== ATTENTION HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\AVAST Software <====== ATTENTION HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\McAfee <====== ATTENTION HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\Malwarebytes <====== ATTENTION HKLM Group Policy restriction on software: C:\Program Files\AVAST Software <====== ATTENTION CHR HKU\S-1-5-21-3570021726-1533135802-469955989-1000\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe
Run FRST and press Fix
On completion a log will be generated please post that

3

Forth attempt to type this! Thanks so much for your help. Very much! :slight_smile: The fix seemed to run successfully. Here - if I do eventually succeed - here are the logs you asked for! Thanks again wholeheartedly! Tony

4

And avast opens now!! :=)

5

Any further problems ? There was an error found in the last copy of FRST and that has now been fixed. Could you download and run a new copy please