Hi
I just installed Avast on a friends computer for him and started a scan. Was taking too long and I couldn’t wait to I stopped it. I also did an Adaware at the same time, and found tons of rubbish which I deleted. Now when I try to start Avast I get that error message. I tryed to re-install it, and the error comes up. I tried to remove it through add-remove programs, and I get the error?
What’s happened? Did I do this?? I run Avast myself with no problems.
The computer this is happening on is an AMD K6 running Win ME
Thanks
What is the exact (full) error message?
What build of avast! is it?
Avast
Avast hes caused an error in ASWCMNB.DLL
Then something like, if the problem continues restart your system
Not sure of the build, downloaded the program form the site yesterday, and i think it updated something of itself after it was installed
OK. There should be some more info in the error box, isn’t it? Like, a “Details” button, opening a new part of the window with some numbers… could you post a screenshot of the message? Thanks!
ok, ill do that tomorrow, I don’t have the computer here at the mo
ok got the messages, this one comes up when I double click the avast icon on the desktop, and when the computer starts, when it gets into windows
I can’t get a pic of the other error, which comes up after the other error on startup, but its in the same sort of alert window, no details buttons
Error Starting Program
A required .DLL file, VSRULEDB_LOC0C09.DLL, was not found.
[OK]
also, I’m not getting yet another error, which may or may not be related, I just uninstalled zone alarm, whice i had installed just after avast, so i could be from that
Error Starting Program
The IPHLPAPI.DLL fine cannot start. Check the file to determine the problem.
[OK]
did a search, the file is in the c:/windows/system folder
Hi Sapherz
Welcome to the Forums.
Sorry your having a problem.
It would help if we had a little more info asto the type of system you have and what version of windows your running. Is this the first AV program or what did you have before?
You can try to repair the current install by going to add/remove programs, selecting avast! and then select repair. See if that helps.
Its an AMD K6 running Win ME. There was the symantic antivirus on the system, but avast did not pop up a message telling there was another virus checker on the system when i installed. I have uninstalled symantic after avast was installed.
If i go to add/remove programs and try to do something with avast from there, i get the first error message i have listed(ASWCMNB.DLL one)
Well, as I can see, avast was not properly installed 
You should uninstall completely NAV (other Symantec products could remain).
It will be better if you look for a standalone registry cleaning from Symantec site. You can remove some ‘left behind’ registry keys.
Then install avast / boot and see what you get.
Wellcome on board
(Btw: why don’t avast! detect the presence of NAV?) :
Hi Sapherz,
I suggest you do the following:
1 Follow this URL and download RejZoR program and run it.http://freeweb.siol.net/razor256/downloads/avast_external_control.zip
2 Select the tool to remove NAV
3 Reboot
4 Again Run Avast! External Control (AEC )
5 Select the option to completely remove Avast.
6 Reboot
7 Re-install Avast.
Hopefull, you will now be in business.
Godd Luck and keep us informed.
ok, I tried to remove NAV but the removal tool dosen’t work on Win ME. So I did a brutal remove of Avast, and there were still bits left, so I then did a Generic remove and Avast was gone. I tried to re-install but the error popped up again. But at least there are no more errors on boot. Is there a removal tool for NAV for ME??
I would like to remove it, as one of the programs has stuffed the internet I think (NAV/Avast/Zone Alarm) We can connect, but nothing goes through the connection. ie ‘Page Cannot be Displayed’
Thanks for your help so far too
Norton AntiVirus 2003 and earlier + some links towards the bottom of the page for manual uninstallation.
Norton Antivirus 2004 look here:
Did you try RejZoR’s program?
http://freeweb.siol.net/razor256/downloads/avast_external_control.zip
You can’t have two resident antivirus installed at the same computer :-\
Technical,
Wrong version,
Hmm, Windows ME really don’t display any additional info about the crash? That’s not good…
Isn’t there some kind of DrWatson application in WinME that makes it possible to see more info about the crash (when DrWatson is running at the moment)?
igor,
Yes there is. There is also a repair function. You will however loose your Microsoft updates if you use the repair.
I’m not saying there’s anything wrong with the OS itself… so there shouldn’t be any need to “repair”. I would only like to know more information about the crash (e.g. at what address did it happen at). DrWatson could help…
ok, I used the RNAV a got rid of NAV, re-installed Avast and still get the error, and the internet is still not usable. I forgot to look for any DrWatson stuff but I will next time I’m there. Could it be something wrong with dll itself? Can I replace the dll?? ie, someone send me theirs?
You might want to check also to see if Zone Alarm got completely uninstalled or not from the system.
http://nh2.nohold.net/noHoldCust25/Prod_1/Articles55646/CompleteUninstallNonNT.html
Also in addition to checking Drwatson, you might also want to try running Scandisk. Start–>Run–>type: scandisk. Run the standard test to see if it finds any errors.