I got a popup from Avast yesterday morning notifying me of a program update. I updated and computer was fine all day. This am when I botted I couldn’t display any webpage until I disabled Avast’s protection. I’ve reenabled Avast now and everything is fine for the moment anyway.
XP Home
Avast 4.7.986
regards,
925
Which firewall do you use?
Into the firewall settings, the following programs should be allowed to connect:
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe (avast! Web Scanner)
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (avast! e-Mail Scanner Service)
C:\Program Files\Alwil Software\Avast4\Setup\avast.setup (avast! Update executable). This is a temporary file that just appears when an update (check) is about to launch, and disappears again afterwards.
When avast is updated the components (.exe) change and then the firewall could not be allowing them to connect, scan, allow browsing, etc.
After a program update, there is normally a reboot request, I assume you chose not to reboot. Because program elements change your firewall should detect this change and ask permission again for the changed elements as mentioned by Tech.
I use ZA free 7.0.337 and all those have the permissions they need. That was the first thing I checked when I couldn’t get online. Good idea though.
Yes, I rebooted after the update.
thx,
925
Occasionally ZA seems to get amnesia when it comes to permissions and files that are allowed access somehow can’t connect.
ZA should have asked permission the first time you connected for all the changed processes (mentioned by Tech) after the program update and reboot, I’m assuming that didn’t happen ?
If this happens in the future go back into ZA and delete the entries for ashWebSv.exe and connect to the internet, this will force ZA to ask permission again.
Mysteries… or David find another possibility of failure…
Yes, after the program update/upgrade Zone Alarm ask for permission to let the various Avast components connect. After the Avast program update/upgrade everything was normal right up until I couldn’t get online.
I got the Avast program update/upgrade, everything behaved normally the rest of the day. I shutdown my computer over night but then after booting the next am I couldn’t get on the web (tried both IE and Firefox) until I shutdown Avast. I shutdown Avast and I was able to surf. Then I restarted Avast and so far haven’t had any more problems other than I’ve noticed it’s taking pages a little longer to load which I can’t positively blame Avast for but then again I didn’t get the slowdown until after it acted up either.
thanks,
925
Could be the router (if you use one) that remain connected, could be any problem with ZA settings, could be… anything else. Glad everything is working, but it will be difficult to guess what happened exactly.