I recently logged onto my bank and Avast asked if I wanted the page in a safe zone. I clicked yes.
Now my screen resolution in Mozilla is so enlarged I cannot access the tool bar at the top to close the browser. I had to use task manager to get out, and anytime I try to use Mozilla, it immediately enlarges again.
I could not find anyway to remove the safe zone…
This is very annoying. Anyone have a solution to this problem? I am not willing to use Chrome right now, it has some malware called Arcade Cake which Avast claims to remove, but when I log on again it is back. It causes very annoying pop-ups and false hyperlinks to appear on every page you visit. I switched to Mozilla and planned to uninstall Chrome, but the problem Avast created in Mozilla has forced me to use Chrome.
First of all : Avast doesn’t highjack Firefox, as SafefZone uses its own customised version of Cromium, the same browser Google Chrome is based on.
That said, I see from what you tell us that you are infected with malware, and that should be removed first.
I ended up calling the company and going for the cleanup from the Avast site. The folks I dealt with were very nice and helpful. $180 and 2 hours later I got my computer back. The computer is free of some unneeded files and some vulnerabilities were fixed. I have a one year warranty.
BUT… Chrome still had the malware and the browser window in Mozilla was still enlarged. I uninstalled Chrome and got rid of the malware. It no longer pops up when I visit web pages. I finally figured out how to turn off Safe Zone and get a normal sized window back.
The problem is that the support tech you spoke to is with a third party provider.
That said, you could have gotten the same service here on the forums for free.
You could have saved $180.
Interestingly, this is the first positive experience/ tech support success posted that I’ve read in all the months they have been scamming Avast users.
Guess they got lucky