Hi I just installed Avast Pro 5.0 and since then I haven’t been able to use my computer at all. I can see my desktop but all icons are “blued out”, the mouse moves but can’t clic on anything. I’m posting from another computer.
There’s another antivirus software installed on this computer called “ESET smart security”. Could it be that the two antiviruses are eating each other?
But, most importantly, WHAT’S THE FIX?
Hello, francescolinho
It’s quite natural that two resident AV software causes freezing your PC.
You have to boot your PC in Safe Mode and uninstall one AV software. This should fix your problem.
Also get the removal tool for the one you choose to remove (large selection of tools here, thanks to fredvries) and run it.
I’d actually uninstall both, run the tools for both, reboot at least once, then re-install your chosen AV afresh. You should be offline during the time the computer does not have an AV installed. You may need to download the tools/new install file to a USB drive (clean, please) using another computer.