Avast Internet Protection causing Toshiba Laptop/keypad to stop working

Avast Free Antivirus / Premium Security
1

Pretty much what the title says.

I done a system restore on my laptop. Went back on, downloaded avast antivirus. After it updated itself, it restarted my laptop. This is when the keyboard & touchpad stopped working on my toshiba laptop. I ran another system restore as I didn’t know what the problem was.

Again, downloaded avast. Shut my pc down manually before it updated itself. Went back on later in the day, upgraded and updated avast - restated pc. Same problem - keyboard and touchpad not working. I then uninstalled avast, then restarted pc. Problem solved. Keyboard and touchpad now working.

I wouldn’t be bothered by this if I wasn’t paying for a service.

So how am I able to get avast internet security onto my laptop without it corrupting my keyboard and touchpad drivers?

2
I done a system restore on my laptop. Went back on, downloaded avast antivirus. After it updated itself
Define system restore. Why not installing the latest version of avast but a older version first?

What os/sp?
What exact version of avast?
Any other security software installed/running?
Reïnstalled the drivers for the kb/mouse?

3

Instead of starting another thread on this topic, I thought I’d just add to this one.

Today I have installed Avast Internet Security twice and both times it has disabled my keyboard and touch pad but not my touch screen. I don’t have this problem with the free Anti-Virus version.

Avast
Program version: 2015.10.0.2206
Virus def ver: 141104-0
Number of def’s: 2,731,765

ASUS Zenbook
i5 - 4210U @ 1.70GHz 2.40GHz
8.0 GB RAM
Win 8.1 64 bit with all current updates as of 11-04-2014
128GB SSD

4

Seems there is a process to having this work with “paid” versions (have no idea why this would be)…look at last post: https://forum.avast.com/index.php?topic=157941.0
Uninstalled and then downloaded the 30 day trial instead of free and inserted my activation key during install. Everything worked after that.

5

Windows 8.1
I have purchased the internet security version. I then downloaded the free trial (lowest tier). Then upgraded.
I tried fixing the drivers manually and automatically but to no avail.

6

Try doing a clean uninstall (https://docs.google.com/document/d/1TCCX0R7AAF2WOxAMQ_kcun2nNnCPFAk2P4RBzFXSgds/edit?pli=1) and then follow the steps listed above using the TRIAL version on how others got this to work…basically…
Uninstalled and then downloaded the 30 day trial instead of free and inserted my activation key during install. Everything worked after that.

7

There must be a bug with going from free version to paid. Getting the 30 day trial and inserting my key, worked like a charm. Thanks.