system
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HewPackard CW1130ES - Processor AMDE-450 APU w/Radeon HD, 1.65GHz - OS Windows 7 Home Premium 64-bit - Avast Free AV: Version 2014.9.0.2011, Virus database; 131229-0, No.of.definitions: 2.6+million
Well, that’s what we’ve got, above - hope that helps… And we somehow surprisingly did get online after a reboot, and now have the Free Version which is working fine. So we’ve stumbled into success without knowing why. We’ll let the free version “settle in” for a few days before updating with my paid subscription. Hope that works - but the original problem remains of: Why was there a cut in the connectivity after upgrading to the 2014 version? (We had been using Internet Security version.) Somebody above asked about firewalls… The computer is running Windows Firewall and is set at the “recommended” settings. Come to think of it, several times it asked to turn the Avast firewall on, but I went to it, but was unable to… Any other ideas what may be going on?