I’ve used the free Avast for years and have always recommended it, but I now have a problem with the paid verison of Avast Internat Security 6 following a Windows XP Repair virus which I might add, wasn’t picked up by Avast!.
I have run numbers of scans including Malwarebytes etc to make sure the systemn is clean and have also installed / unistalled Avast on a number of occasions using the Avast clean tool.
I am still having problems with the paid version, but ironically if I install the free verion I seem to have no problem?
If you have Bluescreenview it should also be reporting the drivers involved in the BSOD ?
Upload any minidump or memory.dmp files, zipped to reduce size. Give the zip file you are uploading a unique name (e.g. forumusername-mem-dump.zip, etc), so they can identify it. It might not be a bad idea to create a text file (readme.txt) with any relevant information, avast topic URL, user name, etc. etc. in the zip file. Not to mention posting the name of the file you uploaded in the topic acts as another searchable reference.
Memory dump locations, Mini Dump files in, C:\Windows\Minidump\ - Full Kernel dump file, C:\windows\memory.dmp
Using Internet Explorer, Connect to the link and drag the file into the Right pane and drop it, that starts the upload, you don’t have read access to this folder. Or
Upload it using the Run command-line in Windows: Windows Key + R (to get the run box), copy and paste this [nobbc]explorer ftp://ftp.avast.com/incoming[/nobbc] and drag the file into the window, from another explorer window.
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Excuse me if I’m teaching your granny to suck eggs:
First you have to create your zip file with the unique name, containing the dump files and the readme.txt file, before you even consider connection to the ftp location [nobbc]explorer ftp://ftp.avast.com/incoming[/nobbc]. You do not have read permissions on the [nobbc]explorer ftp://ftp.avast.com/incoming[/nobbc] location, so you won’t see it has been uploaded.
Now you make your first windows explorer connection to the ftp link [nobbc]explorer ftp://ftp.avast.com/incoming[/nobbc], now open another explorer window where you locate your unique zip file containing the dump and readme.txt files; drag and drop that file into the other explorer window (right hand side), no need to click enter or any other action.
How did you remove Windows XP Repair, if anything is left there is a possibility there might be some conflict ?
scary cause i just got memory management BSOD …
it was out of the blue (after exiting everything running and then trying normal OS reboot)
in my case i can’t provide crashdumps cause since early summer my OS decided no more saving mini/kernel/full dumps
and i ran out of all possible solutions (from MS or tech websites) how ‘enable them’
The second option doesn’t open IE, it opens explorer!
- Upload it using the [b]Run command-line in Windows: Windows Key + R[/b] (to get the run box), copy and paste this [b]explorer [nobbc]ftp://ftp.avast.com/incoming[/nobbc][/b] and drag the file into the window, from another windows explorer window.
