I have submitted ticket to the Avast support tech several days ago and have no response to this day! The status even changed from being posted to level 2 technician dept into sales dept. (Why sales dept??) For the time being, I installed AVG to my HP and Avast Internet Security 6 to my netbook running with Windows Xp. Surprisingly, XP doesn’t have hibernation problem with Avast. I can hibernate normally with XP. For now, i guess I’ll just keep the avast on my netbook and bear with it for another 23 months!
I can understand if it will probably take time for the tech support dept to find out the solution to my problem, but not responding to the ticket I have submitted, either to my email or simply replying to the submitted ticket is simply not professional! I must say that I regret having purchased the licensed version. Maybe it’d be better off for me to just use the free version.