Avast Internet Security causing BSOD

Avast Free Antivirus / Premium Security
1

Hello,

I’m running a 30 day trial of Avast Internet Security 6 on Windows 7 Professional 64 bit (fully legal) since yesterday.

But today, I was for about 10 minutes afk, and when I came back I saw a BSOD! The pc restarted after ~15 seconds. When I was back in windows, this was the report I saw:

Probleemhandtekening:
Gebeurtenisnaam van probleem: BlueScreen
Versie van besturingssysteem: 6.1.7600.2.0.0.768.3
Landinstelling-id: 1043

Aanvullende informatie over dit probleem:
BCCode: 50
BCP1: FFFFFA800905BD10
BCP2: 0000000000000000
BCP3: FFFFF88004323FAF
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Bestanden die helpen bij het beschrijven van het probleem:
C:\Windows\Minidump\062511-25303-01.dmp
C:\Windows\Temp\WER-59295-0.sysdata.xml

Lees de onlineprivacyverklaring:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0413

Als de onlineprivacyverklaring niet beschikbaar is, lees dan onze offlineprivacyverklaring:
C:\Windows\system32\nl-NL\erofflps.txt

(srry for the dutch language, but I thought it could be helpful)

I never ever had a BSOD before on my laptop, and always was running the internet security suite of Avira, with no problems at all. So I’m very sure this problem is caused by Avast.

Is this a ‘normal’ accident, or are there more people around facing the same problem?
I will return to Avira when there isn’t a solution for this problem and the BSOD appears again.

Thanks for your help, I realy appreciate it! :smiley:

Kind regards,
Chris

2

Hi, could you please send the minidump file?

C:\Windows\Minidump\062511-25303-01.dmp

Thanks.
Lukas.

3

Hi,

How can I send it to you? Because the original file is too large and i’m not allowed to upload zip files ???

4

Hi avastira, welcome to the forum :slight_smile:

You can upload it to this ftp server: ftp://ftp.avast.com/incoming/.

Greetz, Red.

5

Hello,

I’ve uploaded it as ftp.avast.com/incoming/062511-25303-01-avastira.dmp
I hope you can see it, I can’t if I try in the browser.

Thx :smiley:

6

Hihi,

I’ve recently installed Service pack 1, because someone mentioned that to me.
But I don’t think this was the problem? I realy would like to know what you guys think, because I don’t want to buy something not running smoothly on my system. So if the 30 day trial is expired and the problem isn’t solved, I will return to Avira premium security suite, because I’ve got a license for that which expires in 2013 :wink:

Thanks for your help, I realy appreciate it ;D

7

what version of avast?

8

@avastira, could you please update avast to the latest v1184 version? I think this bug was already fixed there. Thanks.

9

Avast says I’ve got the newest version. -update engine and virus definitions- Current version: 110626-0, release date: 26-6-2011)

-Update Program-
Current version: 6.0.1125

If this isn’t the newest version, where should I download the file to manually update the program?

Thanks in advance :slight_smile:

10

http://files.avast.com/files/beta/6.0.1184/setup_ais.exe

11

Thank you very much! I am now running the beta, and hope the problem is solved :smiley:

Thanks for the help everyone!

12

You’re welcome…!