I have had the free version of Avast Antivirus for years, and I recently decided to upgrade to Internet Security. Since I never access the protected areas of Avast, and stupidly forgot to write down the password I had chosen for Avast Free, now, even after successfully uninstalling Free, I cannot access the newly installed Avast Internet Security areas. I have completely uninstalled the program using Avast’s uninstall utility, but after reinstalling Avast Internet Security, I am once again denied access to the program because I don’t have my password accessible.
Please help!
Thanks in advance,
Rookie
Ps. Edited the title to make it more specific to my problem
If you’ve forgotten your password, the only way to fix it is to do a clean install:
I’d recommend a clean install to v9.0.2013
- Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition
Note: It’s important you used the stub online installer from the one I linked… NOT the offline one.
Note: You need to be ONLINE during this install (online installer works in all cases whereas offline sometimes doesn’t)
http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe
Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/
- Uninstall Avast by control panel [If you don’t have Avast in control Panel go to #4]
- Uninstall in safe mode using Avastclear.
- Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn’t) - reboot.
Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle… if so, uninstall it and reboot.
- Install the version you downloaded.
- Reboot.