Avast Internet Security

Avast Free Antivirus / Premium Security
1

I have Avast Internet Security - Registered version - Running Windows 10 - Using Chrome but same problem with Edge

Twice over the last 2 weeks I have lost internet connectivity. The first time I called my ISP before finding that I could access the internet fine on other devices in my home including my laptop. I disabled my Avast shields and was able to reconnect. The only way I could get on the internet was with Avast turned off. I uninstalled and reinstalled and everything was fine again. But there was another update to Avast and today it happened again. I currently have my shields off so I can post this.

Any idea why this is happening? I have lots of time left of my Avast registration but I’m going to have to switch to something else if this is going to be an ongoing issue. How would I apply for a refund based on the time I have left?

2
  • Which version of AIS…?
  • OS…? (32/64 Bit…? - which SP/Build…?)
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
3

  • Which version of AIS…? The latest version

  • OS…? (32/64 Bit…? - which SP/Build…?) I said Windows 10 - it’s 64 bit and also up to date

  • Other security related software installed…? None

  • Which AV(s) did you use before Avast…? I have only used Avast. Never had an issue until a few weeks ago when I had no internet. I uninstalled and reinstalled Avast and the internet worked again. Yesterday it happened again. I most likely will not use Avast again and find something else that doesn’t result in a loss of connectivity every time a new version is released.

4
  1. Download Avast Internet Security: https://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe
  2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
  3. Reinstall Avast with the downloaded installer from point 1.
  4. Reboot.