Avast is blocking connection to secure websocket

system · 2015-07-29T07:45:48.000Z

I’m now on 10.3.2225 and the problem still exists.

Asyn · 2015-07-29T07:47:53.000Z

Which Avast…? (Free/Pro/IS/Premier)
OS…? (32/64 Bit…? - which SP…?)
Other security related software installed…?
Which AV(s) did you use before Avast…?

system · 2015-07-29T07:50:57.000Z

Free Antivirus 2015
Windows 7 Professional SP1 x64 + all windows updates
Didn’t had any AV earlier, and deactivated security essentials real time protection immediately after installing avast

Asyn · 2015-07-29T07:53:11.000Z

lord2k post:5:

…and deactivated security essentials real time protection immediately after installing avast

First, be sure to get rid of all remnants of your prior installed AV(s)…!!
→ https://www.avast.com/faq.php?article=AVKB11#artTitle

Then:

Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
Reinstall Avast with the downloaded installer from point 1.
Reboot.

system · 2015-07-29T08:02:20.000Z

Followed your instructions, but the problem persists.

To check I just went to https://chess24.com/en/watch/live-tournaments and the loader stays forever. Deactivating the web protection and it is working fine.

Asyn · 2015-07-29T08:04:18.000Z

OK, does it work if you disable HTTPS-Scanning…?

system · 2015-07-29T08:07:59.000Z

Yes, then the link is working…

I heard already from other users that they had this problems since ~1 week when using avast and want to browse chess24.com.

Asyn · 2015-07-29T08:10:37.000Z

OK, wait for one of the devs, this might be a bug.

system · 2015-08-03T18:42:18.000Z

Any news on this issue ?
This seems to be a very big problem on our website.

Asyn · 2015-08-04T05:04:12.000Z

jon70 post:11:

Any news on this issue ?
This seems to be a very big problem on our website.

No, but you can submit a ticket: https://support.avast.com/Tickets/Submit

MartinZ · 2015-08-04T13:55:29.000Z

jon70 post:11:

Any news on this issue ?
This seems to be a very big problem on our website.

Hi,

you are the owner of https://chess24.com/en/watch/live-tournaments ?

We should fix this soon.

Martin

system · 2015-08-06T10:10:42.000Z

Just to let you know our users have exactly the same issues on our sites using websockets, including www.ludicash.com .

system · 2015-08-10T11:31:24.000Z

we have the same problem at www.sharelatex.com

avast don’t seem to be fixing the issue.

MartinZ · 2015-08-10T12:42:07.000Z

Hi gyus,

we are aware of the issue and working on the fix. It will be released in next few days.

system · 2015-08-23T12:45:43.000Z

Still now news ?
Will be forced to tell our customers to uninstall avast to use our website ? This seems a little extreme but we do not have much choice

bob3160 · 2015-08-23T13:41:15.000Z

jon70 post:17:

Still now news ?
Will be forced to tell our customers to uninstall avast to use our website ? This seems a little extreme but we do not have much choice

Until the fix is available simply disable HTTPS scanning in the Avast settings:

http://www.screencast-o-matic.com/screenshots/u/Lh/1437840647533-69944.png

system · 2015-08-26T07:16:13.000Z

bob3160 post:18:

Until the fix is available simply disable HTTPS scanning in the Avast settings:

http://www.screencast-o-matic.com/screenshots/u/Lh/1437840647533-69944.png

This solution doesn’t work. Avast is also blocking non-secure websockets.
You need to disable the entire webschield to fix it.

bob3160 · 2015-08-26T12:06:29.000Z

vijay15 post:19:

bob3160 post:18:

Until the fix is available simply disable HTTPS scanning in the Avast settings:

http://www.screencast-o-matic.com/screenshots/u/Lh/1437840647533-69944.png

This solution doesn’t work. Avast is also blocking non-secure websockets.
You need to disable the entire webschield to fix it.

Disabling Webshield isn’t a fix. Doing so puts your system at risk.
Maybe you need to start your own topic and describe your problem in detail so you can get some help.

MartinZ · 2015-08-27T12:34:08.000Z

Hi guys,

the patch has been released. Can you please verify it?

Thanks
Martin

system · 2015-08-27T13:22:27.000Z

I reenrolled in full-time protection with the thought of saving and existing computer that had a bad virus or malware so I signed up, paid my $240, then called the technician, the technician spent almost 3 hours getting my computer clean and running. Everything was working fine connecting to the Internet and everything was great…tech mission…closed out session, I looked down and realized that avast virus protection was not installed on the machine so I went ahead and installed the standard virus program that I have paid for that covers three or four machines and right away it says I have two major problems and the Scan will continue …with the scan is taking quite as near bedtime so I went to bed …next morning I come down and there’s a warning on the screen that The avast antivirus could not load and there was some other major problem with things that were found on the computer this is after three hours of going through the whole computer with avast full protection plan tech…
That day I called the vast back got a hold of the other tech and he tried to get into my computer something in that program trashed anyway that vascular communicate it says I have entered it says I’m on the Internet but when you try to call up a page of Google or Internet Explorer it says page not available. We tried installing a new ethernet cable instead of the Wi-Fi the problem is still there so something is corrupted best program had corrupted something in the communications end of the computer now they say I have to go to a local tech and have them try to figure it out or reinstall a program desk well the Dell does not come with the program desk so they are saying sorry we can’t help you anymore I’m going like what just happened to me I just spent close to $300 for advanced services and all of a sudden I got another dead computer that cannot be fixed unless I throw a ton more money at it… It is an old Vista machine and that’s OK because I only use it for two functions and it worked well so I am wondering why I had vast contempt a courtesy to send me vista disc or Windows 7 disc and show me or tell me how to clean off my computer and reinstall it and let’s get back online. My name is Michael Wolfe I live in Ann Arbor Michigan my phone number is 734-355-5793 thank you

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