Avast is blocking Outlook incoming mail

Avast Free Antivirus / Premium Security
1

I run a small computer repair store and a server for clients domains and email. The last few days I have had 2 customers not be able to receive mail, sending works. I could log into webmail fine. Today I sold one of the customers a new laptop and setup Outlook again, still blocking incoming mail… disabled Avast Shield and everything works fine.

Please repair this as I have several clients running Outlook connecting to my server and they have Avast as well.

2

Avast blokkeert de uitgaande e-mail via outlook /office 2019

3

Hi,

Are they all using Outlook as an email client? What is the error message they receive in Outlook? Can you provide a screenshot of the error message, please?

4

Hi,

This topic is about incoming emails yours seems to be about outgoing. We are working on a fix. You can untick “Scan outbound emails(SMTP)” for the time being.
Open Avast Antivirus, and go to Menu>Setttings>Protection>Core Shields>Mail Shield> “Scan outbound emails(SMTP)”

Hallo,

Dit topic gaat over inkomende emails de jouwe lijkt over uitgaande te gaan. We werken aan een oplossing. U kunt het vinkje bij “Uitgaande emails scannen (SMTP)” voorlopig uitzetten.
Open Avast Antivirus, en ga naar Menu>Instellingen>Bescherming>Belangrijkste schilden>E-mailschild> “Uitgaande emails(SMTP) scannen”.