Avast is crippling my website

system · 2017-05-12T20:49:39.000Z

We have many domains under qmagico.com.br
The link format is https://.qmagico.com.br/

PetefromAvast · 2017-05-12T20:56:14.000Z

Luiz – I have notified my developers and support team about your issue, and alerted them to your post. Thanks for your patience so far on this!

Eddy · 2017-05-12T20:57:35.000Z

Site is opening, but very slowly.

Some (minor) certificate issues > https://www.ssllabs.com/ssltest/analyze.html?d=crb.qmagico.com.br&s=216.58.194.179

system · 2017-05-12T20:57:48.000Z

Just to be clear, our platform depends on many ajax https requests to work. The page itself loads fine, but the subsequent ajax calls take too long to return, and sometimes they don’t.
Thanks for alerting them, I will keep waiting!

system · 2017-05-16T20:39:42.000Z

Sorry to bother, is there any update?
Or is there any workaround I can do?

lukor · 2017-05-17T12:02:15.000Z

Hi, thanks. We’ll look at that. I’ve also checked the banks-whitelist mailbox, and I must say I see no mention of qmagico.com.br.

system · 2017-05-17T16:44:18.000Z

Yes, we need to get into that list. Thanks!

system · 2017-05-17T17:51:43.000Z

I really don’t want to recommend all users to uninstall Avast. Is there anything else I can do?

system · 2017-05-18T13:21:28.000Z

Excuse me, I need to deliver updates to my superiors about this issue.

system · 2017-05-19T14:16:38.000Z

Any news?

Eddy · 2017-05-19T14:20:20.000Z

Just have patience.

The site is working and avast is looking at things.

system · 2017-05-19T14:27:00.000Z

Thanks for the reply! It has been a whole week now, I’m afraid this issue will be forgotten. And I have to deliver updates to my superiors. Isn’t there any better way to do it? Any workaround?

Eddy · 2017-05-19T14:34:42.000Z

There is no workaround needed as the site is working fine.

system · 2017-05-19T14:38:28.000Z

Well, my domain doesn’t work fine right at the moment you try to login and after that. Sometimes it just hangs in there without response while trying to load data from the servers with ajax. Of course, only with HTTPS scanning turned on.

Para-Noid · 2017-05-19T17:23:39.000Z

Just display a little more patience. Two avast team members are currently looking into your issue.
Give them some time to do their research and to fix the problem.

system · 2017-05-19T17:50:21.000Z

I thought that it should be just a matter of adding a line to the global whitelist.
If those team members are trying to solve the problem without using the whitelist, maybe they could ask me for more information, since it is hard to reproduce the problem without logging into my website.
Anyway, I am waiting, but I will need to keep asking from time to time, since I have no idea of what has been done or when this issue will be solved.

Eddy · 2017-05-19T19:36:13.000Z

If they need/want more information, they will contact you.

You can resolve it yourself.
Reprogram the site so it doesn’t use that many calls.

Asking again and again will not speed up things, it is only annoying making people not wanting to respond/give help.

system · 2017-05-19T19:59:56.000Z

Sorry to bother, but you have not idea what we are experiencing here. Our clients are giving up using our platform because of this problem.
Would you ask Facebook not to use many calls?
We can’t do what you suggested, it would mean going back to 2000’s. Every modern website uses ajax. It just works on popular websites because you have whitelisted them.
It doesn’t require much to add one more site to a whitelist.

Therefore, I’m not buying that you need to take time just for that. I already followed every guide and support suggestion provided by avast in order to do that. I haven’t got a single email answered back.
What do you need, a year to solve that? I need it now, just a whitelist addition.

Again, sorry, I just need a clearer answer.

Eddy · 2017-05-19T20:04:21.000Z

You can buy it or not, but it doesn’t change the facts as stated.

And you are wrong about the use of Ajax.

You got your answers.
Learn to have patience.

And sure, after 35+ years working with computers.
Repairing, building them (long before there where PC’s), maintaining many websites etc, I have no idea.

system · 2017-05-19T20:28:20.000Z

Eddy, don’t take it personally.
Our company is losing clients and you are mocking me?
What is wrong about the use of ajax? I would like to learn, sincerely.

I will tell you what would be a reasonable way to believe that work is being done in order to add us to the whitelist.
Tell me if this is wrong:
Avast would try to verify the safety of our website. By not being able to login, the person in charge would contact me to ask for help.
After verifying how safe the website is, he would authorize whitelisting it.

Since nobody has ever contacted me regarding this issue, I can only assume that it is in a queue of issues, waiting to be analysed.
An honest answer is what I would expect of a 35 years old company. I also expected their processes to work. Since I have followed the process suggested in the Avast’s website and got no answer, I guess it doesn’t.

Also, this problem is very well known. There are countless guides on the web teaching how to “FIX” the problem introduced by HTTPS scanning “feature”. I don’t expect an update to the software in order to fix that. If it wasn’t fixed until now, it won’t fixed just because I complained here. That’s why I can only see the solution of being added to the whitelist.

Announcements