Avast is crippling my website

Avast Free Antivirus / Premium Security
21

You can buy it or not, but it doesn’t change the facts as stated.

And you are wrong about the use of Ajax.

You got your answers.
Learn to have patience.

And sure, after 35+ years working with computers.
Repairing, building them (long before there where PC’s), maintaining many websites etc, I have no idea.

22

Eddy, don’t take it personally.
Our company is losing clients and you are mocking me?
What is wrong about the use of ajax? I would like to learn, sincerely.

I will tell you what would be a reasonable way to believe that work is being done in order to add us to the whitelist.
Tell me if this is wrong:
Avast would try to verify the safety of our website. By not being able to login, the person in charge would contact me to ask for help.
After verifying how safe the website is, he would authorize whitelisting it.

Since nobody has ever contacted me regarding this issue, I can only assume that it is in a queue of issues, waiting to be analysed.
An honest answer is what I would expect of a 35 years old company. I also expected their processes to work. Since I have followed the process suggested in the Avast’s website and got no answer, I guess it doesn’t.

Also, this problem is very well known. There are countless guides on the web teaching how to “FIX” the problem introduced by HTTPS scanning “feature”. I don’t expect an update to the software in order to fix that. If it wasn’t fixed until now, it won’t fixed just because I complained here. That’s why I can only see the solution of being added to the whitelist.

23

sigh

24

Reported to Avast on the developers channel.
You still need to have patience. :slight_smile:

25

Thanks, bob!
From this I understand that it is reported in the right place, but nobody has looked into it so far.
I just hope it won’t take too long.

26

I didn’t say that. I’m a user of the product just like you. Patience

27

The funny thing is that I’m not an user. My clients are users, and they are blaming our company for this issue with Avast.
I have pacience, but my superiors and my client doesn’t.

But thanks for your answers, I know you are all trying to help. I would gladly talk to just one developer by email and forget about all this topic, but I haven’t been granted this right.

28

@ Luiz Edmundo
Eddy is not an avast team member (nor am I), so he can’t do anything about your situation.

29

I was so sure that he was hahaha.
Thanks!

30

Sorry, I misunderstood this message. Please try looking for it again, I’m pasting below a copy of it (it was sent on May 11th):

Please whitelist .qmagico.com.br
Luiz Edmundo Mizutani ******@qmagico.com.br Thu, May 11, 2017 at 7:13 PM
To: banks‑whitelist@avast.com
Hello!
I’m a developer at QMagico. Our company develops a platform that manages educational contents and is used by
hundreds of schools in Brazil.
We have been receiving dozens of complaints from clients saying that our platform have become unusable for them.
When we checked the computer of those clients, we “fixed” the problem by turning off Avast HTTPS scanning.
So, if possible, we would like to have our domain to be added to Avast’s whitelist.
Our websites are in the following format: https://.qmagico.com.br.
Example: https://crb.qmagico.com.br
Thanks in advance!

Luiz Edmundo Lopes Mizutani
Innovation director

31

Today I was contacted by an Avast Team member and he is trying to reproduce the problem. Thanks for the support.

32

As we said, have patience :wink: