Avast is making me chase for the refund

Avast Free Antivirus / Premium Security
1

It’s been more than 3 weeks since I requested a refund of their software products. I have been crying in tears with the way their lethargic and insenstive team is making me chase for my hard earned money. I have got better jobs than to circle back to the same conversation on a repeated note. It’s been mentally exhausting and no response or email whatsoever.

This shows how the management thinks about profits before humanity. It is highly insensitive and even if they are found guilty of looting a customer’s money (despite cancelling the subscription) - they are going to regret losing customers for good. It’s heartbreaking and disappointing.
They have made me sound so bitter and mean without even providing a resolution

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2

I’ve been having the same issue. On July 14 I talked to a nice agent in their chat and got a partial refund. On July 21 I got an email confirmation that I should receive my money within 5-7 business days. Since then - crickets. There’s not even a way to contact anyone directly - no email, no chat, the phone call is only a US option. Just endless FAQ pages. Such an unserious company.

Did you actually manage to get a hold of a person?

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3

First, I’m an Avast user and not an Avast Team member.

I have tried to attract some Avast Team input to your topic.

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