Avast is not working :(

[system]

Hey guys,
So first of all, I’ve been having issues with IE for a little while and was just assuming it was my isp. It keeps coming up telling me that IE cannot display the web page. Well now I believe it’s a virus. I don’t have the same problem with my other computers and IE just acts funky in other ways on this one as well.

I’m running Vista Ultimate and had the previous version of avast at first. Surprised it never asked me to update to the newer version. Anyway, I uninstalled avast and reinstalled the newest version, did a full system scan and got 3 groups of results.

1. rootkit high level threat… This appears to be the Adobe Air installer which I installed after your new software updater told me to.

2. the infamous “Archive password protected”

3. the system cannot find the path specefied

BUT, it won’t let me do anything. When I click apply nothing happens and it won’t let me click on any individual one to pick what to do with it. The adobe air one says “error, the request is not supported”

Now I’ve clicked show the desktop a couple times so I could ask you about it and now the list is gone! Do I have to do another 3 hour scan to get it back? This is so frustrating. Here’s what I had before it disappeared.

[Pondus]

3. the system cannot find the path specefied

a scan error message.....if you reboot and scan again this is usually gone

2. the infamous "Archive password protected"

another scan error message, avast tell you it could not scan the file(s) and the reason why. it does not mean they are infected

1. rootkit high level threat... This appears to be the Adobe Air installer which I installed after your new software updater told me to.

this i guess is a FP

[Pondus]

if you want a check…folow this guide and attach the requsted logs http://forum.avast.com/index.php?topic=53253.0

AdwCleaner
Malwearebytes
OTL
aswMBR

when done a removal expert will check the logs for any infections…

[essexboy]

Is it just IE with the problem ?

[system]

@essexboy post:4

Is it just IE with the problem ?

As far as I can tell? But that’s really about all she uses.

[system]

@Pondus post:3

if you want a check…folow this guide and attach the requsted logs http://forum.avast.com/index.php?topic=53253.0

AdwCleaner
Malwearebytes
OTL
aswMBR

when done a removal expert will check the logs for any infections…

Okay well here you go then what do you think?

[essexboy]

OK first we will update to IE9 http://www.microsoft.com/en-gb/download/details.aspx?id=16792

THEN

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF

:OTL
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
O3 - HKU\S-1-5-21-3615154735-2851855298-330522249-1000\..\Toolbar\WebBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
O20 - AppInit_DLLs: (c:\progra~2\browse~1\261095~1.52\{c16c1~1\browse~1.dll) - File not found

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

FINALLY

Download and Install Combofix

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

• IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks

http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png

http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png

[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.

Notes:

1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

[system]

@essexboy post:7

OK first we will update to IE9 http://www.microsoft.com/en-gb/download/details.aspx?id=16792[/b]

Okay I’ve taken the recommended steps…

I had to reboot after installing IE9 and OTL did some sort of scan, hence the OTL boot log I posted. Wasn’t watching that one.

Then I did the quick scan and combofix… Do you see anything left?

I’ll let you know in a day or so how it’s running… Thank you!

[essexboy]

Is IE functioning now ?

[system]

It seems to be fine now

Now if I only new how I got these virus’s to avoid them in the future I’d be doing good. I use Avast supplemented with MBAM. You would think one of them would have caught them.

[system]

@beauknowsdiddly post:10

It seems to be fine now

Now if I only new how I got these virus’s to avoid them in the future I’d be doing good. I use Avast supplemented with MBAM. You would think one of them would have caught them.

But you should hide yor mail-address → http://forum.avast.com/index.php?msg=680473 (against spam-mails).

HDW38

[system]

@HDW38 post:11

@beauknowsdiddly post:10

It seems to be fine now

Now if I only new how I got these virus’s to avoid them in the future I’d be doing good. I use Avast supplemented with MBAM. You would think one of them would have caught them.

But you should hide yor mail-address → http://forum.avast.com/index.php?msg=680473 (against spam-mails).

HDW38

Thank you! I wiil indeed do just that! But what makes you think I understand German? I know it’s somewhere in my profile, I’m sure I can figure it out.

I think I got it! Is it visible now?

[essexboy]

Nope mail address no longer visible

The stuff you had comes bundled with free programmes. So when you install them from now on use the custom install option and do not allow any toolbars etc…

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Remove ComboFix
[*]Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
[*]In the Run box, type in ComboFix /Uninstall
(Notice the space between the “x” and “/”)
then click OK

http://i1224.photobucket.com/albums/ee362/Essexboy3/Misc%20screen%20shots/CF_Uninstall-1.jpg

[]Follow the prompts on the screen
[]A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

Clear Restore Points

Go Start > All Programmes > Accessories > System tools
Right click Disc Cleanup and select run as administrator
When it pops up at the first prompt select OK after it has done some calculations the tabs will appear
Select More Options tab
Press Sytem Restore and Shadow Copies Cleanup button

https://dl.dropbox.com/u/73555776/disc%20clean.JPG

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

http://img233.imageshack.us/img233/7729/mbamicontw5.gif
Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

If you use on-line banking then as an added layer of protection install Trusteer Rapport

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
[*]Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe

[system]

@beauknowsdiddly post:12

@HDW38 post:11

@beauknowsdiddly post:10

It seems to be fine now

Now if I only new how I got these virus’s to avoid them in the future I’d be doing good. I use Avast supplemented with MBAM. You would think one of them would have caught them.

But you should hide yor mail-address → http://forum.avast.com/index.php?msg=680473 (against spam-mails).

HDW38

1. Thank you! I wiil indeed do just that! But what makes you think I understand German? I know it’s somewhere in my profile, I’m sure I can figure it out.

2. I think I got it! Is it visible now?

Concerning point 1: I just saw it. I didn’t think, you understand German. You can read everything in every
board. It’s enough, that I understand English.
Concerning point 2: Really? Not visible anymore.

Edit: Hab grad an Deinem Profil gesehen, dass Du Berlin magst und zweigleisig fährst.

HDW38

[system]

Awesome! TY HD

And Thank YOU Essex, I’ll let you know in 24 hours how my machine’s running.