Avast is resetting my computer

system · 2007-12-24T21:49:16.000Z

Evening all, and an Early Merry Christmas! I have an odd problem with my avast home edition, free download. I recently had to do a bit of an overhaul of the computer, including reinstalling Avast home edition. However, everytime my computer now boots up, avast tells me it needs to restart the computer. It has done it 5 times on the run now. This is obviously really frustrating, does anyone have any idea why and how i can get it to stop? Thanks!

DavidR · 2007-12-24T22:20:14.000Z

First I assume since you are using the avast 4 Home version you have posted on the wrong forum (avast 4 server edition), hopefully one of the moderators will move it.

Operating system restart needed by avast message - First check the contents of the C:\Program Files\Alwil Software\Avast4\Setup\setup.log file, which should show you why it thinks the reboot is needed.
This may be solved, in some systems, by deleting the file C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt

If that doesn’t resolve it check this:
You can also check this registry entry (right after computer restart):
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager, if it contains “PendingFileRenameOpertaions”.

Check its contents and if there’s only “reboot.txt” from avast4\setup folder, delete PendingFileRenameOperations, don’t delete any other key.
Back-up (export) the registry key before you edit/delete, just in case.

Lisandro · 2007-12-25T12:36:42.000Z

Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

system · 2007-12-25T17:50:28.000Z

regarding posting the last 200+ lines of the setup log, please find as follows:

25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_dll40b’, 26 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_dll40c’, 34 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_dll816’, 7 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_dll40e’, 32 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_hlp804’, 4 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘avscan’, 4 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_hlp40A’, 2 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_dll42f’, 8 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_pro’, 11 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_hlp41a’, 2 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_hlp41b’, 12 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_hlp41d’, 2 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_dll401’, 4 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_skins’, 5 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_hlp41f’, 2 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_dll402’, 23 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_dll403’, 9 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_dll404’, 16 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_hlp43e’, 2 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_dll405’, 39 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_dll406’, 14 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_dll407’, 32 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_dll408’, 18 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_dll424’, 12 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_hlp81a’, 2 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_dll409’, 43 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_hlp410’, 12 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_hlp411’, 12 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘av_pro_hlp412’, 12 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPartVpu: Loading ‘part-prg_av_pro-44a.vpu’ returned 00000000
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘vpsm’, 1 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘vps’, 76 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPartVpu: Loading ‘part-vps-7122500.vpu’ returned 00000000
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘news405’, 1 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘news409’, 1 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPartVpu: Loading ‘part-news-4b.vpu’ returned 00000000
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘setif_av_pro’, 7 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘setup_av_pro’, 8 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPartVpu: Loading ‘part-setup_av_pro-44a.vpu’ returned 00000000
25.12.2007 17:39:54.000 1198604394 package WARN:LoadPartVpu ended on no pInfo
25.12.2007 17:39:54.000 1198604394 package LoadPackageInfo: loaded ‘jrog’, 26 subversions
25.12.2007 17:39:54.000 1198604394 package LoadPartVpu: Loading ‘part-jrog-26.vpu’ returned 00000000
25.12.2007 17:39:54.000 1198604394 package IsFullOkay: vps-7122500.vpu - is okay
25.12.2007 17:39:54.000 1198604394 package IsFullOkay: vpsm-7122500.vpu - is okay
25.12.2007 17:39:54.000 1198604394 package ArePartsInstallable: 1
25.12.2007 17:40:20.000 1198604420 package vps: updated [7122500]
25.12.2007 17:40:20.000 1198604420 file Fix security on: C:\Program Files\Alwil Software\Avast4*.*
25.12.2007 17:40:20.000 1198604420 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH*.*
25.12.2007 17:40:20.000 1198604420 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HELP*.*
25.12.2007 17:40:20.000 1198604420 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HtmlData*.*
25.12.2007 17:40:21.000 1198604421 file Fix security on: C:\Program Files\Alwil Software\Avast4\images*.*
25.12.2007 17:40:21.000 1198604421 package Transferred files: 0
25.12.2007 17:40:21.000 1198604421 package Transferred bytes: 0
25.12.2007 17:40:21.000 1198604421 package Transfer time: 0 ms
25.12.2007 17:40:21.000 1198604421 package Retries total: 0
25.12.2007 17:40:21.000 1198604421 package Retried files: 0
25.12.2007 17:40:21.000 1198604421 package Tried servers: 0
25.12.2007 17:40:21.000 1198604421 file NeedReboot=false
25.12.2007 17:40:21.000 1198604421 general Return code: 0x20000000 [Something done]
25.12.2007 17:40:21.000 1198604421 general Stopped: 25.12.2007, 17:40:21

25.12.2007 17:40:22.000 1198604422 general Started: 25.12.2007, 17:40:22
25.12.2007 17:40:22.000 1198604422 general Running setup_av_pro-44a (1098)
25.12.2007 17:40:22.000 1198604422 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
25.12.2007 17:40:22.000 1198604422 system Memory: 60% load. Phys:358820/915428K free, Page:1695052/2218720K free, Virt:2069168/2097024K free
25.12.2007 17:40:22.000 1198604422 system Computer WinName: IAN-LAPTOP
25.12.2007 17:40:23.000 1198604423 system Windows Net User: SYSTEM
25.12.2007 17:40:23.000 1198604423 general Cmdline: /verysilent /noreboot /stopstat “C:\WINDOWS\TEMP\aswUpdSum.ini”
25.12.2007 17:40:23.000 1198604423 general Operation set to INST_OP_[16]
25.12.2007 17:40:23.000 1198604423 general Old version: 44a (1098)
25.12.2007 17:40:23.000 1198604423 system Using temp: C:\WINDOWS\TEMP_av_proI.tm~a00636 (26677M free)
25.12.2007 17:40:23.000 1198604423 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
25.12.2007 17:40:23.000 1198604423 system Installed in: C:\Program Files\Alwil Software\Avast4 (26677M free)
25.12.2007 17:40:23.000 1198604423 internet SYNCER: Type: no proxy
25.12.2007 17:40:23.000 1198604423 internet SYNCER: Auth: no authentication
25.12.2007 17:40:23.000 1198604423 package Part prg_av_pro-44a is installed
25.12.2007 17:40:23.000 1198604423 package Part vps-7122500 is installed
25.12.2007 17:40:23.000 1198604423 package Part news-4b is installed
25.12.2007 17:40:23.000 1198604423 package Part setup_av_pro-44a is installed
25.12.2007 17:40:23.000 1198604423 package Part jrog-26 is installed
25.12.2007 17:40:23.000 1198604423 general Old version: 44a (1098)
25.12.2007 17:40:23.000 1198604423 package Transferred files: 0
25.12.2007 17:40:23.000 1198604423 package Transferred bytes: 0
25.12.2007 17:40:23.000 1198604423 package Transfer time: 0 ms
25.12.2007 17:40:23.000 1198604423 package Retries total: 0
25.12.2007 17:40:23.000 1198604423 package Retried files: 0
25.12.2007 17:40:23.000 1198604423 package Tried servers: 0
25.12.2007 17:40:23.000 1198604423 file NeedReboot=false
25.12.2007 17:40:23.000 1198604423 general Return code: 0x20000001 [Nothing done]
25.12.2007 17:40:23.000 1198604423 general Stopped: 25.12.2007, 17:40:23

Hope it helps solve the issue, as it appears to be causing my hard drive to work overtime also.

Lisandro · 2007-12-25T19:31:30.000Z

Kyre post:4:

25.12.2007 17:40:21.000 1198604421 file NeedReboot=false
25.12.2007 17:40:23.000 1198604423 file NeedReboot=false
25.12.2007 17:40:23.000 1198604423 general Return code: 0x20000001 [Nothing done]
Hope it helps solve the issue, as it appears to be causing my hard drive to work overtime also.

Strange… there isn’t a reboot required… and nothing is being done (updated)… your log seems clean…

system · 2007-12-25T19:33:50.000Z

Tech post:5:

Kyre post:4:

25.12.2007 17:40:21.000 1198604421 file NeedReboot=false
25.12.2007 17:40:23.000 1198604423 file NeedReboot=false
25.12.2007 17:40:23.000 1198604423 general Return code: 0x20000001 [Nothing done]
Hope it helps solve the issue, as it appears to be causing my hard drive to work overtime also.

Strange… there isn’t a reboot required… and nothing is being done (updated)… your log seems clean…

I can’t explain it then, but everytime i boot up the laptop it is constantly asking to reboot my machine, its getting very tiresome. But, the copy i have on my desktop computer is fine, no problems with it at all. Just this one on my laptop

Lisandro · 2007-12-25T19:52:15.000Z

Did you try David’s advices on reply #1 above?

system · 2007-12-25T19:55:00.000Z

i did, and sadly, its still happening. I am not a computer genius, i know enough to handle most things, but i am not a programmer of anything. I can’t figure this for the life of me

system · 2007-12-26T00:19:42.000Z

I am also having the same problm with my computer where it continues to want to reboot my computer. I was working fine until the updated version 4.0 was downloaded to my computer this morning. Now, ever since then, every time I boot up my computer avast wants to do a system reboot.

Lisandro · 2007-12-26T12:40:42.000Z

Did you both, Kyre and bweb25 tried to solve this by deleting the file C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt ?

system · 2007-12-26T16:39:16.000Z

i did and it didn’t work. In fact, i have just been asked to reset the computer now.

DavidR · 2007-12-27T16:04:23.000Z

I would suggest you try a clean reinstall.

Download the latest version of avast http://www.avast.com/eng/download-avast-home.html and save it to your HDD, somewhere you can find it again. Use that when you reinstall.

Download the avast! Uninstall Utility, find it here and save it to your HDD.
Now uninstall, reboot, run the uninstall utility, reboot install the latest version, reboot.

Lisandro · 2007-12-27T17:19:55.000Z

Hmmm, I’m quite confident that there is a bug - probably into any latest vps updates - due to this behavior.
There a lot of related posts about restarting opened in forums :
For instance: http://forum.avast.com/index.php?topic=32252

system · 2007-12-28T04:03:43.000Z

This post is not in the correct Topic

Uninstalled both Trojan Hunter and Avast… Cleaned registry with Tune Up Utilities 2008… Deleted both remaining folders… Rebooted… Installed Trojan Hunter under Administrator, updated it, ran a scan, no problems… rebooted… Installed Avast under Administrator, updated it, ran a scan, found WIN32.delf-HHG (2) in recycle bin, $RG32EN5.TMP & $RVJ37PB.EXE (1) in Mozilla\Profiles\default\username.slt\Cache, not sure why it showed up there, (1) in Administrator\Downloads, TrojanHunterSetup.exe … They both seem to be getting along with each other… Thanks for all your help…

system · 2007-12-29T15:17:54.000Z

Although off topic:

I have discovered the issue, at least for me, and it is not an Avast problem at all. I tracked the reboot message to Adobe Acrobat Updater and resolved the issue by turning of the updater using msconfig>startup. If you are uncomfortable with using msconfig, uninstalling and re-installing Adobe worked as well.

Moderators please post this to any additional threads I miss.

system · 2007-12-31T14:49:37.000Z

Again off topic but wish to clarify:

I should have been more specific in my reply. My reboot message was generic, ie. it did not specify which program was advising the necessity for a reboot. My apologies to those I sent in the wrong direction.

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