i know it is sunday (not working day) but if someone on avast see this i need help about my site. Avast saying my site have virus and it is scam , not letting my customer go to shop. My site is not scam, the only problem i see is my plugin on wordpress that is nulled and it is elementor pro. I didnt update that plugin or replaced for months. I just removed that plugin.
Can someone just check my case i just send email to support.
Please support look my email registrated with my avast forum, that is the same email that I send you report. I need to my site get unban.
and i just want to add note: on every google security check my site is good, not blocked or have any type of virus. I know that is elementor pro and i removed that nulled plugin. I only have this now on avast.
Had you given the domain name (no http, etc.) then there are people in the forums that can run checks at other sites.
I have no idea what this “on every google security check my site is good” every google security check means ?
I do not want to give domain name here on forum public, just read first my post. I sent my domain here https://www.avast.com/false-positive-file-form.php#pc 25 hours ago so I just want support to be able to see the domain . My domain does not have a single virus or is blocked in any way by Google.
Note: But it’s very strange to me that I can’t access the site because I have to set the antivirus to be blocked for, for example, 1 hour, while my visitors who are on a PC, as I can see from google analytics web, enter the site and make orders without the prospect of getting banned by the antivirus ( or they don’t have this antivirus)?
Often you can establish configuration errors there or find info on outdated plug-ins etc.
What did retire.js revealed about your website javascript libraries?
Or a webhint scan in the console via Ctrl+Shift+ I?
What is the verdict of avast wordly?
You have to wait for their final verdict, as it is their definitions.
We here are just volunteer 3rd party website-error hunters.
What were your scan results at Sucuri’s? Zscaler etc.?
VT as resources does not always have the last word.
And even allmighty Google misses out on detections sometimes.
Hello, yes i did. And 0 issues, all green. I think plugin did this, and i removed him. I will wait support to reply. Because people on PC they don’t seem to get messages from avast (or they don’t have that antivirus). Because I get orders, people normally pay for things in the store, they dont get errors about scams from Avast or something like that. But i get, i need to close avast for 1h to process customers orders.
edit: because I used the nulled elementor plugin for a while when I first started the store 2 years ago and I didn’t want to pay the full price of 200$+ and after 2 years I said let it stay like this, but I better have bought it, but i removed that plugin i know it is stupid but 100% im sure this plugin did it…
My website (sunofhope) is getting falsely flagged by Avast as a phishing site, and it’s blocking users with Avast from accessing it. This is seriously impacting my business because some customers just get the warning and bounce without trying again.
The site is completely legit and safe – it’s indexed in Google with no issues, has a valid SSL certificate, and other browsers/antivirus (like Chrome’s safe browsing, Malwarebytes, etc.) don’t flag it at all. No complaints from any other AV.
I’ve submitted reports multiple times through the official false positive form here: /false-positive-file-form (selected URL/phishing option, provided all the details), but it’s been weeks and I haven’t heard anything back or seen any change.
Has anyone else dealt with this lately? How long does it usually take for them to review and fix these? Any tips on getting it resolved faster, or alternative ways to reach their threat labs team?