Avast IS7 is edging closer to my recycle bin

Avast Free Antivirus / Premium Security
1

Having contacted Avast support to try and resolve my issue with Roboform crashing in the Sandbox, I reinstalled Avast as they said and this did nothing.

I thought it was resolved in the latest program release but that must have been just pure coincidence that Roboform worked for a very short while but soon after started playing up again.

Roboform works fine with Internet Explorer outside the Sandbox but within the Sandbox IE is fine but Roboform crashes. This can only lead to one conclusion in my mind and that is a Sandbox issue. Avast Support have not been very proactive is assisting with the issue, if just to eliminate themselves from the cause of the error, but no real help has been offered.

The only reason I purchased the suite was to have the Sandbox flexibility which isnt available in the free edition (other than auto sandboxing)

I am now hoping that there is someone on the forum who is aquainted better than I am with Avast and problem issues such as this who may be able to help

Many Thanks

Andy

2

Hi I have just tried Roboform in my IAS sandbox and yes it crashes… So I have extracted all the roboform dumpfiles and will forward to Avast for analysis

3

Essexboy, I would have sent a log file or dumpfile as you say but I did not know where to browse to obtain this info

4

I have received a reply from PK on this and he has asked for additional data which I will provide… I will keep you updated on the progress ;D

The dump files are difficult to extract from the sandbox - which is part of its function… But where there is a will there is a way

5

Many Thanks Essexboy but I dont know why I didnt get any contact but still someone is on the case now thanks.

If you wouldn’t mind sending me a PM with news that would be appreciated.

Andy

6

All I need to do is extract the mindump from the sandbox… Oh joy ;D

7

Like you said Essexboy, where theres a will, theres a way !

8

OK 200Mb dump uploaded, now we just wait for PK to wade through it ;D

9

OK Essexbox,

Thanks everso for your assistance in this matter.

Andy

10

Roboform also crashes in Google Chrome when sandboxed too.

Would Sandboxie be a more stable alternative ?