I am running it on a HP Pavilion dv7-7020US, Windows 7 Home Preimum, Service Pack 1, Intel Core i5-3210M CPU @ 2.50GHz
RAM 8.00
64-bit Operating System
What is happening is that when I do a quick virus scan, full virus scan, or a single virus scan on 1 folder, file, the window with the results doesn’t show the results, it just shows 2 sets of line 6 on each side. No % or numbers or anything. Is this how the current version I own, suppose to work? Or do I have a bad copy?
Here is a screen shot of a result of a Zipped folder.
Yes I reinstalled the program to the latest version you listed, BUT when I do a scan it still does not show the percentage or results it’s still BLANK.
In the various scans Quick/Full/Folder that you are using are you saving a report file as that is presumably where they get/retain details of the scan.
avastUI > Scan - select the scan e.g. Quick - now select the Settings > Report file - ensure that you have Generate report file enabled.
That is weird as you appear to have two elements selected in the Left column, Scan and Help, don’t know if that is causing this.
Try a repair of avast:
win7 - Control Panel, Programs & Features, uninstall a program, select ‘avast! Anti-Virus,’ click the Uninstall/Change and select Repair, click next and follow.
Download the avast! Uninstall Utility, avastclear.exe find it here and save it to your HDD.
Now uninstall avast! - using add remove programs, if you can’t do that (as appears to be the case) start from the next step, reboot.- 2. run the avast! Uninstall Utility, it will request it be run from safe mode (and will handle the boot into safe mode), once complete reboot into normal mode.- 3. install the latest version, reboot.
Note: save the copy of avastclear.exe so it can be reused as some users are reporting that after running it, it is self-deleting.
Sorry this hasn’t worked out so far, I’m running out of ideas.
Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?
What other security based applications do you have installed (anti-spyware, etc.) ?
Do you use any windows display software, like windows Blinds or Fences, that modify the themes and windows display ?
Nothing there I can see might have that effect. (EDIT typo)
That said ccleaner does have options, which may be checked by default that attempt to clear avast temp files. I would ensure those options for avast are unchecked, though I doubt it would be a resolution to this issue.
I had the exact same problem with the blank scan pop-up window. I did two things that seemed to fix the issue:
I restored factory defaults:
a. First back up your settings just in case you need them: Open avast program window - Settings - General in the new window - scroll to the bottom and click “Back up settings”
b. Then stay in the same window and click on Troubleshooting - click on “Reset now”.
Then Repair avast as already described here:
Open your “Programs and Features” from the Control Panel - right-click on avast and Uninstall/Change then Repair.
Doing these two actions seems to fix my problem and now it displays the scan results.
I hope this helps.