Well the samples that Henrique - RJ send were added to the VPS after 15 days.
I send samples to Alwil on 18.08.2006 and even got reply: “Samples from your emails (17.8,
18.8 ) will be added in some of next VPS updates.”, but now we are 11.10.2006 and still nothing - with exception of 4 samples which were added not long ago (I send them about 10 new samples)
And that was the time when I recieved a respond. I don’t want to mention the times when I did not recieved and respond - and the samples I send were not added.
Or when they add detection and after few weeks they remove the detection (few times). What’s the sense in that
I wonder when the new submition system will be out? :
Why coudn’t Alwil manage this yet? It’s a pity that the submition and update process weren’t much better after some new people were working there on Alwil lab…
Why? ??? :
I understand you want to help to improve Avast and this is a noble and chastisingly painful experience and cause, but there is only so much you can do. I suggest learning how to code C and VB, then you can help improving the engines and updating detection routines and signatures, a perfect job for a junior programmer, and under my wing you would become a code mage but this is beyond the point.
I like Avast to be honest. The modular engines etc. But it’s not about techs whining or people complaining, it’s about common sense. I mean as a simple user after waiting months?? for signatures to be included, I would choose another AV. I’ve had some false positive I wanted to be included in VPS and it took a little time and was done and my contribution was for ever lasting. It wasn’t as painful or long as it is for you.
May compassion help,
I commend you and wish you luck in your grand endeavor,
Trial_User_Re(Un)Installing.
Many computers for the world that trust the security in avast must be being contaminated for these malwares that I sent. It seems that they are not priority for the analysts of avast malwares coming from these sources.
You and those you support use avast! Home? Surely you do not provide support for free, right? Because if you use your computer for work, you do not qualify for the avast! Home license…
Wrong. Can’t you believe that there are people that share the experience of avast for free?
Would you think that they will ‘pay’ all of us? Our time?
Forget it… something different than money move us 8)
In my work computer I use avast Professional version. In two home computers, the home version.
I like you have submitted virus in the past and know that it is very fustrating to wait for the detection which can sometimes be very long, however please understand that virus (@) avast (.) net gets a minimum of 3000 emails per day and so its very hard for them to read all the emails in time.
I also agree that Alwil should work on the problem because as Avast gets more popular it is likely that avast will get more emails submitting files and so Avast should ajust now.
The more we try to explain the worse becomes the situation.
It’s urgent that Alwil improve detection & submition of viruses.
Can the users be happy with less than this?
