avast keeps shutting down!

Avast Free Antivirus / Premium Security
1

Hello all,

I am new to this so please be patient with me :slight_smile:

I have had Avast (free version) on my laptop for a few years and it asked me to renew as the year trial was nearly ending. I started the renewal however it kept on shutting down and asking to be fixed. I uninstalled it and reinstalled, But the Data Execution Protection was still closing it down. I tried to include the avastSVc.exe file in the exclusion list however it stated that i could not do that. In the end i decides to disable the DEP and hope that this would help.

Now i get a message after a while from Microsoft Windows stating that Avast Service has stopped working, with this information;

Problem signature:
Problem Event Name: APPCRASH
Application Name: AvastSvc.exe
Application Version: 5.0.507.0
Application Timestamp: 4bc5ee16
Fault Module Name: StackHash_cc4f
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 448d57d2
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 2057
Additional Information 1: cc4f
Additional Information 2: 1486bf0658761d02365e10f5b342b752
Additional Information 3: 7db0
Additional Information 4: 2f56966d7b79b16e360a81bcc0e379c9

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

This also came up even if i had DEP enables, however the Problem Event Name was; BEX

I have Avast on my childrens laptops and they have re-registered fine, no problems at all.
My system is Vista business SP2, and i use modzilla firefox.

I hope someone can help as this is driving me mad LOL, i can click into Avast and it fixes but only for a while and there is no specific time or what i am viewing that these messages come up and Avast shuts down, i have run a scan with no issues.

Thanks in advance; Jingles ;D

2

  1. Did you have any antivirus on the computer before installing avast? & time and date correctly set on the computer?

  2. Have you tried to go to CONTROL PANNEL & select Add remove programes and select Avast and try a REPAIR? and reboot?.

  3. If that fails then you will need avast removal tool and re install Avast and then you will need a new key for Avast 5 for more updates for another 14 months through registration process within avast 5.

3

Hi, thanks for replying,

I have used the Avast free version for the last couple of years, so i have always been covered.
I will try what you have suggested and go from there.

Thanks again for your reply

Jingles

4

Hello jingles,

when AvastSvc.exe crashes, it creates an error log. Would you mind looking for that file so we can fix that problem?

The path could be: c:\Users.…\AppData\Local\Microsoft\Windows\WER.…
log files have *.mdmp extensions and there should be a folder corresponding with time/date when you got the crash.

What have you found there?

Thanks.

5

Hi,

I have tried what bobo1 stated however this has not owrked as it is still stopping.

i have tried to find the file you have indicated, however i acn not find anythink like this. I’m not an advanced user so you may need to instruct me a little further :slight_smile:

Thanks for any help

Jingles

6

Have you tried malwarebytes antispyware free to scan and check for spyware. Good one to try to see if any malware is on your computer?

7

Thanks bobo1 the software found 2 files that needed deleting…and so far avast is staying on and things on my laptop seem to b working better!

Thanks again

Jingles