Avast keeps telling me a virus has been detected, but doesn't find it

Viruses and worms
1

Avast keeps constantly notifying me that a “threat has been detected”. This happens regardless of whether I’m browsing the internet or not. I’ve tried quick scan and full scans, but nothing is detected and the message keeps popping up.

I have also used malware bytes to scan the computer, but it too comes up with no results.

The reports I keep getting contain these links:

htxp://softwaregurubox.info/TrustMix111.exe
htxp://softwaregurubox.info/TrustMix298.exe

And refer to the virus as FileRepMetagen

The notifications keep popping up constantly and also slow down the computer considerably. Any help?

2

https://forum.avast.com/index.php?topic=53253.0

3

TrustMix111.exe
https://www.virustotal.com/en/file/d80c8a9221f2f1f38dc44bc79e1dee54e83be4eb8be6be3a77624b118ed479d8/analysis/1417014464/

TrustMix298.exe
https://www.virustotal.com/en/file/6e0370c290e0b18e9843ec6fc5dd7dd7f1ec3892ac6e64f4e7d9a79800f6b9b9/analysis/1417014506/

follow instructions in the guide Eddy gave you

4

I have attached the logs I got.

5

what about Malwarebytes log?

removal team is notified, it may take hours before they are online …

6

Uploaded the malwarebytes log. It didn’t detect anything though.

7

Hi there the first thing you must do is uninstall Chrome, it has been set to developer mode so there are no security checks on it. You may re-install once we have finished

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

HKLM-x32\...\Run: [mobilegeni daemon] => C:\Program Files (x86)\Mobogenie\DaemonProcess.exe AppInit_DLLs: C:\PROGRA~2\OPTIMI~1\OPTPRO~2.DLL => C:\Program Files (x86)\Optimizer Pro\OptProCrash_x64.dll [2681648 2014-03-16] () AppInit_DLLs-x32: c:\progra~2\ssde96~1.hel\sprote~1.dll => "c:\progra~2\ssde96~1.hel\sprote~1.dll" File Not Found AppInit_DLLs-x32: c:\progra~2\optimi~1\optpro~1.dll => c:\Program Files (x86)\Optimizer Pro\OptProCrash.dll [2961368 2014-03-16] () GroupPolicy: Group Policy on Chrome detected <======= ATTENTION CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION SearchScopes: HKLM-x32 -> DefaultScope {006ee092-9658-4fd6-bd8e-a21a348e59f5} URL = BHO: saaver box -> {1006B5E8-93D9-DB46-8F85-CBFF6CA633F5} -> C:\ProgramData\saaver box\e.x64.dll No File Toolbar: HKLM - avast! Online Security - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - No File Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - No File FF user.js: detected! => C:\Users\Toatapio\AppData\Roaming\Mozilla\Firefox\Profiles\7s60h8gn.default\user.js CHR Extension: (DownLoaad keepeer) - C:\Users\Toatapio\AppData\Local\Google\Chrome\User Data\Default\Extensions\bahchfkbcgdanjhiofpjnmnmbpmgojen [2013-10-04] CHR Extension: (BrouWse22save) - C:\Users\Toatapio\AppData\Local\Google\Chrome\User Data\Default\Extensions\cdmlijknnggphmkfmjkiohfbomoecdge [2013-04-03] CHR Extension: (SearchNewTab) - C:\Users\Toatapio\AppData\Local\Google\Chrome\User Data\Default\Extensions\cjcmdhadgjgfijibckodilhllgnhghjb [2013-10-04] CHR Extension: (dEaal2Dealit) - C:\Users\Toatapio\AppData\Local\Google\Chrome\User Data\Default\Extensions\lpkgkcdbcajbamfkimgkedhmckggibcj [2014-04-06] R2 70e6ca8c; c:\Program Files (x86)\Optimizer Pro\OptProCrashSvc.dll [186496 2014-03-16] () S2 Util Mega Browse; "C:\Program Files (x86)\Mega Browse\bin\utilMegaBrowse.exe" [X] <==== ATTENTION 2014-11-10 21:39 - 2014-11-10 21:39 - 00000000 _____ () C:\Windows\SysWOW64\sho2D30.tmp 2014-11-03 20:54 - 2014-11-03 20:54 - 00000000 ____D () C:\Users\Toatapio\AppData\Local\{6BC59E4D-FE03-4257-8F5E-EF8FD1844176} 2014-11-21 13:09 - 2012-11-27 13:53 - 00000000 ____D () C:\Users\Toatapio\AppData\Local\iLivid CustomCLSID: HKU\S-1-5-21-197331354-1713655884-1747095027-1000_Classes\CLSID\{118BEDCA-A901-4203-B4F2-ADCB957D1883}\InprocServer32 -> C:\ProgramData\3855\msseedir.dll No File CustomCLSID: HKU\S-1-5-21-197331354-1713655884-1747095027-1000_Classes\CLSID\{3560575F-7C2D-48AE-AB45-DAD430A95EBE}\InprocServer32 -> C:\Program Files\WinZip\adxloader64.dll () Task: {46FBDE88-1919-47E5-A09F-265824120446} - \RocketTab Update Task No Task File <==== ATTENTION Task: {B0FB0C49-7590-4467-9B8B-2E36FC9959BF} - \RocketTab No Task File <==== ATTENTION Task: {B6DB56C0-4F1A-4FE2-8B47-A8B5F5C9C8FA} - \ASP No Task File <==== ATTENTION C:\Program Files (x86)\Mobogenie C:\Program Files (x86)\Optimizer Pro c:\progra~2\ssde96~1.hel\ C:\ProgramData\saaver box C:\Program Files (x86)\Mega Browse C:\ProgramData\3855 EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.

8

I am using firefox, not chrome. Is this solution still valid?

9

Yes

10

Here are the logs I got after going through the process.

11

Did you uninstall chrome and run AdwCleaner ?

12

I never had chrome, but I did uninstall firefox and ran the AdwCleaner. It’s beginning to look like it worked, for I haven’t seen another pop-up after that.

13

OK I will then remove the chrome folder

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

C:\Users\Toatapio\AppData\Local\Google\Chrome EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

14

This is the log that came out.

15

Is all still well ?

16

The computer seems slightly slower and there is a strange “taskeng.exe” opening each time I turn it on. There hasn’t been any sign of viruses anymore though.

17

Taskeng is a system file

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version

https://dl.dropboxusercontent.com/u/73555776/javara.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG

Malwarebytes.

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme :wink:

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave: