Avast licence and system not working

Avast Free Antivirus / Premium Security
1

Hello everyone,
For a month now my avast system has been saying that my subscription has expired but when I check my license it says that it was still valid. I tried loading the license again but it wouldn’t let me. I tried uninstalling it too but it won’t even let me do that.
If someone could help me I would really appreciate it.
Have a great day!

2
  • Which avast!..?? (Free/Pro/IS/Premier)
  • Which version…??
3

Given that there are things avast is supposedly not letting you do, what errors are being displayed ?

4

It is Avast! Internet Security and it is version 8.0.1483

5

Well when I try to start or press ‘Resolve all’ nothing happens. If I try to scan it says “Unable to start scan. There are no more endpoints available from the endpoint mapper.” If I try to update it says “Failed to update. The avast! service is not running.” When I try to load my licence it says “Unable to insert the license file. The system cannot find the file specified.” and finally when I try to uninstall I get “Error reading product data (file name). Setup cannot continue.”
It is very frustrating :-[

6

Looks like your installation may be corrupt.

Try a repair of avast:

  • Control Panel, Programs & Features, uninstall a program, select ‘avast! Anti-Virus,’ click the Uninstall/Change and select Repair, click next and follow.

You may need to reboot after the repair.

If the repair doesn’t work it may be best to do a clean reinstall.

7

Instructions for a clean reinstall, just in case…

  1. Download avast! Internet Security: http://files.avast.com/iavs5x/avast_internet_security_setup.exe
  2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions…!!)
  3. Reinstall avast! with the downloaded installer from point 1.
  4. Reboot.
8

It worked! Thank you so much!

9

You’re welcome.