Answer to abruptum’s questions:
Thanks. I will try these before reinstalling Avast.
Answer to DavidR’s questions:
- The files did change to an exe extension although they are not complete. All of the downloaded files have the same size although they are actually different.
- I stopped all shield. There is no other AV installed currently but I believed she’s used Symantec in the past. I don’t know how she got rid of it but I’m guessing via the add/remove control panel.
- I used the default download folder for Firefox and Chrome
Answer to iroc9555’s questions:
I don’t know what version it had before. I didn’t pay attention. I just upgraded the AV from the avast UI. I will try to do a repair first, if it doesn’t work, it seems that I need to do a clean avast install.